Customer AI Strategist, EMEA

Bluefish AIRemote - EMEA, Remote15h ago

Remote Senior EMEA Artificial Intelligence Software Customer Success Engineer CRO SQL Excel Client Consulting Account Management Digital Marketing

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Requirements

5+ years of relevant experience owning customer relationships in senior client-facing roles (e.g., management consulting, technical account management, or strategic agency roles) within a SaaS or high-growth tech environment.
Data-Driven Strategy – Strong experience in data analysis and optimization; you can translate complex datasets into clear, actionable recommendations for C-suite stakeholders.
AI Fluency – Familiarity with prompt engineering and large language model (LLM) behavior is a major plus.
Technical Literacy – Proficiency with analytics tools (e.g., Excel, SQL, BI dashboards) and an understanding of the modern marketing tech stack.
Communication Excellence – Exceptional presentation skills with the ability to navigate complex organizational structures and influence both technical and non-technical stakeholders.
Adaptability & Grit – Demonstrated resourcefulness in a fast-paced startup environment; you are comfortable navigating ambiguity and "rolling up your sleeves."
Education – Bachelor’s degree in a technical, business, or finance-related field preferred.
Language Skills – Fluency in English is required; proficiency in French, German, or other European languages is a plus.
Search Background – Experience in SEO (keyword strategy, organic growth) or Search Generative Experience (SGE) optimization.
Digital Marketing – Prior roles in performance marketing, marketing operations, or conversion rate optimization (CRO).
Regulatory Awareness – Basic understanding of the European AI Act and GDPR considerations as they relate to marketing technology.
Bluefish believes that AI represents the next major chapter of the internet – and that consumers will increasingly use AI to consume information and media online. On this new AI internet, brands will need new tools and technologies to tell their stories to consumers online – and a new marketing ecosystem will be created around AI. Bluefish is building the platform that helps brands engage consumers on this new AI channel, with powerful enterprise tools to manage AI brand safety and engage consumers with thoughtful and personalized AI marketing experiences.
The Bluefish team is a tight-knit group of mar-tech industry veterans who previously helped build foundational ad-tech platforms now owned by Meta and Microsoft. Bluefish, the leading AI marketing platform for the Fortune 500, recently announced a $20M Series A funding round led by NEA, with participation from Salesforce Ventures. Additional investors include Crane Venture Partners, Swift Ventures, and Bloomberg Beta. We are a globally distributed team, with business operations based in New York City and engineering based in Berlin.  We are a globally distributed team, with business operations based in New York City and engineering based in Berlin.

Responsibilities

Strategic AI Marketing Advisory – Serve as a senior advisor to customer executives, shaping their AI Marketing adoption roadmap and ensuring Bluefish solutions deliver measurable impact.
EMEA Customer Relationships – Own strategic relationships with key enterprise accounts across the region, delivering executive-level insights, quarterly business reviews (QBRs), and tailored optimization plans that drive retention and growth.
Market Intelligence – Stay ahead of AI, SaaS, SEO, and marketing technology trends—specifically regarding European market dynamics—bringing forward-looking insights to customers and helping Bluefish anticipate industry shifts.
Innovation & Best Practices – Identify and codify patterns from customer engagements to shape Bluefish’s global best practices, thought leadership, and playbooks for AI-powered performance.
Cross-functional Partnership – Collaborate with our NYC-based business operations and Berlin-based engineering teams to bring customer feedback into product strategy, ensuring alignment between European customer needs and Bluefish’s roadmap.
Operational Excellence & Scalability – Responsible for designing and implementing scalable internal operational playbooks. You will streamline delivery processes to provide high-quality, high-value strategic outputs for clients with increased speed.
Product Strategy Partnership – Act as the "voice of the customer" for our engineering and product teams. You will translate frontline client challenges into product feedback/requirements, helping prioritize features that solve real-world AI marketing hurdles.

Benefits

Unique opportunity to join on the ground floor of a fast-moving startup building at the center of AI
Tackle challenging and abstract problems while disrupting the $300BN legacy mar-tech industry
Experience a true meritocracy with significant career growth upside as the business scales
Our Values:
Demonstrated grit and resourcefulness—you find creative solutions, adapt quickly, and aren’t afraid to roll up your sleeves in a fast-paced, evolving environment.
Thoughtful and strategic thinker with the ability to anticipate needs, ask the right questions, and deliver insights that truly drive value.
Proven ability to collaborate across functions and roles, fostering open communication and shared ownership of outcomes.
Commitment to craftsmanship—you take pride in delivering high-quality work, paying attention to the small details while keeping the big picture in mind.
Self-starter with a proactive mindset and a strong sense of accountability—able to drive projects forward independently while staying aligned with team goals.
Comfortable navigating ambiguity and learning new tools, processes, or technologies to get the job done.