HSO Group B.V. - HSO International - Service Delivery Manager

• A Bachelor’s or Master’s degree in Business, IT, or a related field. • At least 10 years of relevant professional experience, including substantial experience within Microsoft Dynamics 365 and enterprise managed services. • 10 years of relevant professional experience • Senior-level Service Delivery Management experience in complex customer environments. • Proven ownership of multiple services across Dynamics 365 F&O, CE, Azure, integrations, and data. • Dynamics 365 F&O, CE, Azure, integrations, and data • Proven Release & Change Management experience, including release governance, CAB processes, and production deployment ownership. • release governance, CAB processes, and production deployment ownership • Experience managing SLAs, budgets, service quality, customer satisfaction, and escalations. • Strong knowledge of Microsoft cloud solutions and modern service management practices. • Experience working with international customers and distributed delivery teams. • Commercial awareness and the ability to support service growth opportunities. • Fluency in English. • Strong advantages: • Strong advantages: • Experience transitioning projects into managed service operations. • Experience with Dynamics 365 One Version Management. • ITIL certification or experience working for a Microsoft Partner. • You are: • Accountable and customer-focused. • Able to oversee complex services involving multiple technologies and stakeholders. • Calm and decisive when managing escalations and production risks. • A strong communicator who can translate complex topics into clear decisions and actions. • Collaborative, proactive, quality-minded and commercially aware. • Why should you choose HSO International?   Development and growth   You get a job with plenty of career opportunities with a leading provider of innovative enterprise business solutions and distinct Microsoft Global Solution Integrator, who perceives your motivations, talents and ambitions.  Fun and success   You work in a collaborative and professional environment where success is built on teamwork and with colleagues who are ready to help each other.  International project exposure   Joining our team offers an exciting opportunity to engage in international projects, providing invaluable exposure to diverse cultures, markets, and perspectives. Through your involvement in these projects, you will broaden your global network, enhance your cross-cultural communication skills, and gain firsthand experience in navigating the complexities of international collaboration.  Freedom and responsibility   You have the freedom and flexibility to organize your workdays, but especially to shape your own career.  Take the next step!   Does the combination of business processes and Microsoft technology appeal to you? Take the next step in your career path with HSO International! • Why should you choose HSO International? • Development and growth • Fun and success • International project exposure • Freedom and responsibility • Take the next step!