Zen Educate - Workers’ Compensation Program Manager
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Requirements
• We are looking for someone who combines technical claims knowledge with ownership and sound judgment. • 5-10 years of Workers’ Compensation claims experience, ideally with a carrier or TPA • Experience handling lost time and litigated claims • Familiarity with multi state Workers’ Compensation environments • Comfort reviewing reserves and understanding claim lifecycle dynamics • Strong analytical skills and confidence working with data • Clear communicator who can influence external partners • Organized and proactive, with the ability to operate independently in a remote environment • Experience with Worker Compensation with school or education clients a plus • Experience supporting an employer side program or high deductible structure is a plus but not required.
Responsibilities
• Program Oversight • Serve as the primary internal owner of Zen’s Workers’ Compensation program • Manage relationships with our insurance carrier and third party administrator • Review open claims regularly and challenge reserving where appropriate • Monitor litigation activity and coordinate strategy on higher exposure claims • Ensure compliance across multiple US states • Claims Monitoring & Reporting • Analyze loss runs and identify trends in frequency, severity, and root causes • Prepare regular reporting for Finance and leadership on claims performanceForecast deductible exposure and support financial planning • Identify opportunities to reduce costs through early intervention and proactive claim management • Return to Work & Risk Reduction • Partner with People and Operations teams to improve return to work processesIdentify recurring injury patterns and recommend preventative actions • Support education of internal stakeholders on reporting best practices • Process & Systems • Build scalable internal workflows for incident reporting and claim tracking • Improve communication between internal teams and external claims partners • Continuously evaluate program performance and recommend improvements
Benefits
• United States - Remote • $90,000 - $110,000 a year • Type: Full-Time • Salary: $90,000 – $110,000 a year (inclusive of target bonus), depending on experience • 18 days paid time off (15 days flexible + 3 days for Christmas closure) • Work that you are proud of and want to talk about • A fun, tight-knit team solving a problem that makes a difference in the world • Diversity and Inclusion • At Zen, we strive to build a culture of equity and inclusion, where everyone is respected, valued and appreciated for their unique traits, experiences and perspectives. We are committed to creating a safe, inclusive and equitable environment where our team can thrive, regardless of age, ethnicity, race, gender identity, sexual orientation, socio-economic status, disability, religion or beliefs. We value our differences and believe that practices of Diversity, Equity and Inclusion help us create a fairer, more compassionate environment for all. • We welcome applicants with diverse backgrounds and different experiences and perspectives — just like the staff who teach through Zen and the children at the schools we work with. We believe in hiring the best people from the widest pool and creating an inclusive culture where people’s voices are heard and all our team can look forward to coming to work. • We are committed to building a team that reflects the diversity of our community and promoting an equitable and inclusive environment for all. We seek out diverse opinions, beliefs, and experiences because they collectively make us stronger; we’ve had former teachers, pilots, fundraisers, engineers, lawyers, marketers, social media experts and more join our team.
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