multiverse - Operations Manager, Delivery (12-Month FTC)

• Ensure the Client Delivery team achieves all KPIs by developing operations that make delivery watertight, preventing negative impact on the learner or client. • Independently create and iterate the systems, plans, and processes needed to achieve key priorities and business objectives. • Apply commercial awareness to identify the most important business objectives and translate them into actionable team priorities. * Lead strategic internal initiatives, building consensus with multiple cross-functional stakeholders, including senior leaders, to deliver organisational impact. • Own the production of data-driven insights and reporting; you will utilise BI tools and advanced spreadsheets to independently derive the "most important" actions for the team with minimal guidance. • Directly manage and develop an Operations Specialist, establishing their priorities so that the infrastructure behind the learner experience is efficient and customer-centric. • Identify and execute process improvements that increase coach efficiency, particularly in reducing administrative burden across the large coach cohort. • Act as a trusted partner to Customer Impact, Data & Insights, and other Delivery teams to ensure complex cross-functional solutions are delivered effectively. • Drive client-level interventions to safeguard retention and ensure we are delivering on our promises to our partners.