SmartBugOperatingLLC - Project Manager
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Requirements
• Ability to clearly communicate expectations and objectives with both clients and team members. • Strong written and verbal communication skills; ability to write succinctly and professionally. • Proven ability to manage multiple projects simultaneously and consistently meet deadlines. • Excellent organization and time management skills with a high degree of attention to detail. • Proven leadership skills, with the ability to lead and direct project resources with confidence. • Adept business acumen and problem-solving skills to understand client business and proactively identify and resolve barriers to success. • At least 2 years of experience in project management or production within an agency or client services environment. • Experience partnering with cross-functional agency teams (e.g., strategy, creative, dev, PR, paid media). • Experience leading the full project lifecycle at an agency. • Experience working remotely is preferred. • A Bachelor's degree (B.A. or B.S.) is required, with a preference for a technical field. • Hands-on experience with project management systems (e.g., Teamwork, Jira, Asana). • Proficiency in Microsoft Office and Google Suite. • Knowledge of HubSpot CMS is an asset. • ## Certifications • CAPM, CSM, or other reputable project management certification is preferred. • Basic understanding of digital marketing, including content marketing, SEO, and website optimization. • Knowledge of quality assurance processes.
Responsibilities
• Project Management & Execution: • Act as the primary point of contact and project owner for clients and internal teams. • Oversee and manage project execution throughout the entire project lifecycle (from discovery to close). • Track and manage project budget and schedule, proactively addressing variances. • Lead project discovery and deliverable review calls with clients and stakeholders. • Identify, track, and manage project action items, issues, and risks. • Participate in project reviews and contribute to the continuous improvement of work methods. • Client & Scope Management: • Ensure that client goals and requests are aligned with the contractual scope of work. • Provide clear and frequent communication with the client regarding project status, scope, and any additional requests. • Proactively manage client expectations and offer timely change orders for out-of-scope requests. • Maintain high customer satisfaction rates and build strong client relationships. • Team Coordination & Leadership: • Serve as an expert advisor to clients and provide day-to-day support to the project team. • Coordinate activities across various teams, including creative, development, SEO, and quality assurance. • Provide detailed feedback to internal resources to ensure a high-quality delivery. • Keep the team motivated and ensure efficient, proactive day-to-day production.
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