Binance - Customer Service Representative (German & English)
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Requirements
• 1+ years experience of proven customer facing experience or experience as a customer service representative • Fluent in English and German • Willing to work weekends and irregular hours which will include night shifts • Strong ability in using IT for professional use and can handle somewhat technical queries from customers • Exceptional written communication skill and a good listener • Ability to multi-task, prioritise, and control time effectively • Knowledge of the cryptocurrency/blockchain field is a big plus • Multi-lingual capability is a big plus
Responsibilities
• Handle high amounts of live chat and phone calls • Identify and evaluate customers’ needs to deliver satisfaction • Provide accurate, valid and comprehensive information • Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution • Follow communication procedures, guidelines, and policies • Go the extra mile to engage customers
Benefits
• Shape the future with the world’s leading blockchain ecosystem • Collaborate with world-class talent in a user-centric global organization with a flat structure • Tackle unique, fast-paced projects with autonomy in an innovative environment • Thrive in a results-driven workplace with opportunities for career growth and continuous learning • Competitive salary and company benefits • Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
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