Offshore Launch - Senior IT Systems Engineer (L2

• As an employee of Offshore Launch, you are being hired for a unique role within a target Client’s company. We value long-term partnerships, and seek to recruit talent that will serve an individual Client’s business for multiple years. • You will work full-time with the Client company. However, the Agency provides ongoing support to ensure your continued success. As such, we create space for ongoing check-ins, feedback and development through: • Membership in the Offshore Launch Slack workspace • Bi-weekly All Team meetings • Monthly reviews • Your job is to help the Client succeed. • Our job is to help you succeed. • We’ve proudly served the Portland and Washington areas for over 20 years, delivering innovative IT solutions and exceptional client service. • We’re looking for a well-rounded, client-ready systems engineer to support our growing MSP team. You’ll bring strong technical skills, excellent communication, and sound judgment—knowing when to act independently and when to ask for help. • well-rounded, client-ready systems engineer • This isn’t a role for a lone wolf—we succeed through collaboration, resourcefulness, and shared ownership. You should be confident in your ability to deploy, configure, and support infrastructure, but humble enough to know when it’s time to loop others in. • collaboration, resourcefulness, and shared ownership • If you're the kind of person who takes initiative, communicates clearly, and genuinely cares about the client experience, we want to hear from you. • Serve as a trusted technical resource for escalated support, infrastructure projects, and client onboarding • Deploy and manage Windows Server environments, including Active Directory, DNS, DHCP, and GPOs • Deploy and manage Windows Server environments • Configure and support SonicWall firewalls, including VPNs and NAT policies • Configure and support SonicWall firewalls • Execute disaster recovery procedures using tools like ShadowProtect, Datto, or Veeam • disaster recovery procedures • Administer and troubleshoot cloud platforms, including Microsoft 365, Entra ID, and Google Workspace • Administer and troubleshoot cloud platforms • Microsoft 365, Entra ID, and Google Workspace • Communicate proactively with clients—troubleshoot issues, set expectations, and build trust • troubleshoot issues, set expectations, and build trust • Ask for help when needed—collaborate with the team to avoid spinning cycles or wasting billable time • collaborate with the team to avoid spinning cycles or wasting billable time • Use RMM tools (e.g., N-Able) to monitor and address infrastructure alerts • Create and update client documentation (e.g., IT Glue, Autotask) • Automate repetitive tasks using basic PowerShell or batch scripting • basic PowerShell or batch scripting • Prioritize client outcomes—deliver the right result, not just the right answer • deliver the right result, not just the right answer • Compensation & Benefits (to be provided by Offshore Launch): • $2,000-3,000/mo depending on experience • $500 bonus at 90-day • 13th month pay (paid on Jun 1 and Dec 1). • Comprehensive HMO policy, including dependents. • Annual continuing education budget to support professional development • Start date: immediate • Note: The Client is not involved in compensation or benefits. As an employee of Offshore Launch, all compensation and benefits are to be provided by the Agency.