Kraken - Voice Specialist

• Outgoing and empathetic “people person” who thrives when helping others • Motivated by Kraken’s mission; security- and privacy-minded. • Fluency in English; proficiency in Spanish, French, German, or other languages is a plus. • Strong communication and de-escalation skills in a high-volume environment. • Strong crypto/trading literacy and a passion for learning. • 1+ years of phone support (or comparable client-facing experience). • Comfortable with Zendesk and knowledge bases; able to multitask with poise. • Flexibility for rotational shifts (including weekends). • This role offers a fixed term contract, for the duration of 6 month. • Interested so far? Here’s how the hiring process will look: • Pre-screen assessment - around crypto and customer support (to be completed in 72 hours) • Screening call with our Talent Acquisition team (30 minutes) • Interview with the team (60 minutes) • Final interview with the manager/director (60 minutes) • Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis. • Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. • We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. • Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! • We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments are designed to evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Assessment results are considered alongside other relevant information, such as experience and interviews, and are not the sole basis for any employment decision.