Implementation Manager, EMEA
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Requirements
• Strong technical background with hands-on experience in data integration, APIs, and enterprise architecture • Proven track record of successfully managing complex technical implementations while maintaining clear communication with a variety of stakeholders • Experience creating and optimizing implementation processes that can scale across an organization • Excellence in technical project management with ability to manage multiple concurrent implementations • Strong presentation and facilitation skills with ability to command a room of technical and business audiences • Experience working with data warehouses, ETL processes, and marketing technology is a plus • Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience) • The salary range for this position is $140,000-$180,000 OTE USD per year, which is location independent in accordance with our remote-first policy. We also offer meaningful equity compensation in the form of ISO options, and offer early exercise and a 10 year post-termination exercise window.#LI-DNI
Responsibilities
• Drive the onboarding process for customers, working closely with Technical Architects to ensure alignment between technical execution and customer success objectives • Design and optimize implementation frameworks that can scale across different customer segments while accommodating enterprise-specific requirements • Lead technical discovery sessions and implementation workshops, collaborating with customer data engineering teams and business stakeholders • Create and maintain detailed technical documentation for implementations, including integration specifications, data models, and best practices • Develop and execute implementation plans that minimize time-to-value while ensuring robust, sustainable solutions • Partner with Technical Architects to identify and resolve technical blockers that could impact customer success • Build relationships with technical stakeholders within customer organizations • Contribute to product development by providing feedback to our engineering team • Standardize and automate implementation processes to increase team efficiency and customer satisfaction