PointClickCare - Technical Account Manager (Integrated Care)
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Requirements
• · Strong analytical and problem-solving skills • · Team player and able to work independently without supervision • · Ability to influence, coordinate and interact internal and external stakeholders • $100,000 - $112,000 a year • US: At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $100,000 - $112,000 with a 10% performance-based bonus and Fulltime Benefits. • The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process. • PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
Responsibilities
• · Understanding client’s business and technical requirements • · Proactively identifying and driving improvements that increase stability and scale of technical infrastructure • · Proactive, solution-oriented problem solving, ensuring effective platform adoption • · Conducting periodic meetings in conjunction with the Customer Success Manager to ensure on-going satisfaction and to maintain visibility of any technical projects • Providing answers to customer inquiries and managing a diverse and complex scope of support issues that go beyond help Desk questions • · Using a deep understanding of the customer’s build to anticipate downstream impacts of changes and proactively mitigate risk associated with updates or changes • · Developing action plans in collaboration with Customer Success Manager • · Helping to identify opportunities to improve/optimize existing processes • · Identifying and analyzing underlying trends and helping with root cause analysis • · Acting as a direct point of escalation for high impact Support cases and/or projects • · Ensuring clients have early visibility into product releases and roadmap • · Providing customer feedback and potential opportunities to relevant internal groups • Your Key Strengths: • · Proven work experience in a TAM, Project Manager or similar client facing role • · Experience dealing with large customers and complex support issues • · Strong customer orientation and service skills • · Proven ability to build rapport, trust, and respect with customer contacts at any level – from tactical to executive • · Solid technical background with hands on experience in digital technologies • · In-depth knowledge of the healthcare industry • · An ability to grasp customers' business objectives • · Engaged, pro-active and driven • · Excellent verbal and written communication skills
Benefits
• Retirement Plan Matching • Flexible Paid Time Off • Wellness Support Programs and Resources • Parental & Caregiver Leaves • Fertility & Adoption Support • Continuous Development Support Program • Employee Assistance Program • Allyship and Inclusion Communities • Employee Recognition … and more! • It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.
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