GiveDirectly - Senior Manager, Cash & Coaching
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Requirements
• Exceptional alignment with GiveDirectly Values and active demonstration of our core competencies: emotional intelligence, problem solving, project management, follow-through, and fostering inclusivity. We welcome and strongly encourage applications from candidates who have personal or professional experience in the low-income and/or historically marginalized communities that we serve. • Exceptional alignment with • GiveDirectly Values • Language Requirement: English, French preferred • 8-10+ years of experience designing or leading graduation, economic inclusion, or cash-plus programs • Direct experience building or scaling digital coaching products (e.g., chatbot, app-based curriculum, edutainment platform, digital financial literacy tools) • Deep familiarity with the graduation evidence base and coaching methodologies • Strong project management skills, with demonstrated ability to juggle multiple internal teams, country programs, and external vendors simultaneously • Experience translating behavioral or training concepts into scalable operational systems • Excellent written communication and strategic thinking skills • Experience co-developing products with governments or multilateral partners • Familiarity with AI-enabled tools, WhatsApp-based delivery, IVR, or digital learning platforms • Experience working in fast-paced, iterative environments
Responsibilities
• 1) Strategy & Product Vision: Defining the Cash + Coaching Model • Own the vision and roadmap for Cash + Coaching across content, channel, and dosage • Distill insights from graduation, behavioral science, and digital coaching theory and research into a clear, scalable product strategy • Define a modular “menu” of coaching components (e.g., soft skills, transfer planning, digital literacy, market linkages, savings tools) and how they layer onto large transfers • Make principled tradeoffs between intensity and scalability — identifying what truly drives impact versus what adds cost or complexity • 2) Building & Scaling User-Facing Coaching Products • Lead development of digitally enabled coaching tools, including: • AI or rules-based chatbots (e.g., WhatsApp-based planning and follow-through tools) • Video-based “wise intervention” and edutainment content • Tablet-based or volunteer-enabled digital curricula • Develop repeatable, evidence based protocols and curriculum for light-touch in-person touch points, including • Training sessions to use digital products • Scripts and labelling at community meetings • Market linkage interventions • Analogue versions of digital products for users who cannot access them • Translate product concepts into clear technical specifications in partnership with our internal Tech team and external vendors • Ensure tools are designed for low-literacy, low-connectivity environments • Sequence releases thoughtfully, balancing speed with quality • 3) Partnerships, Vendor Management & Country Pilots • Build and manage strategic partnerships with graduation implementers, academic partners, tech and edutainment vendors • Evaluate when to build in-house vs. adapt or license external content • Lead deep-dive collaborations with country Programs teams (e.g., Rwanda, Mozambique, Malawi) to pilot and refine interventions • Manage budgets, scopes of work, contracts, and performance of external vendors and collaborators • Navigate tradeoffs between open collaboration and long-term scalability
Benefits
• At GiveDirectly, we strive to pay our employees generously and equitably. We use an accredited third party salary aggregator to calculate what we believe to be competitive pay based on role, location, and cost of living. We also have a no negotiation policy to ensure we are paying staff equitably across roles. Read more about our compensation philosophy here. • Unless otherwise noted, the benefits stipend may be used to cover benefits or taken as additional taxable income. • United States • Base Salary: $115,500 • Bonus at Target Performance: $11,500 with potential for upside. For reference, with the organization’s current performance multiplier, this amount was $13,455 in 2025) • Bonus at Target Performance: • Estimated Total Compensation at Target: $126,500+ • Annual Benefits Stipend for US: $21,393 • This role is fully remote, so if you are not based in the US, we will share an estimated salary benchmark for the country you are based in during the hiring process. • Working at GiveDirectly
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