DoubleVerify - Account Manager - London
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Requirements
• 2-4+ years of experience in Account Management or Customer Success with a deep understanding of the online advertising industry. • Highly organised with a strong attention to detail, a commitment to excellence, and a proactive, positive approach. • Proficient in Microsoft Office, (Excel and PowerPoint) and Google Workspace applications (Google Slides/Sheets). • Demonstrated ability to manage multiple accounts simultaneously while maintaining high service standards. • Experience with programmatic advertising platforms, measurement solutions, or verification technologies is highly desirable. • Fluent English both written and spoken to a business level is required. • English • The successful candidate’s starting salary will be determined based on a number of non-discriminating factors, including qualifications for the role, level, skills, experience, location, and balancing internal equity relative to peers at DV. This role will also be eligible for bonus/commission (as applicable), equity, and benefits. • Not-so-fun fact: Research shows that while men apply to jobs when they meet an average of 60% of job criteria, women and other marginalized groups tend to only apply when they check every box. So if you think you have what it takes but you’re not sure that you check every box, apply anyway! • Not-so-fun fact:
Responsibilities
• Own end to end client relationship serving as the primary contact and trusted advisor. • Conduct performance analysis and deliver actionable insights to optimise client outcomes. • Develop account strategies that align client objectives with DV capabilities, identify and implement upsell and cross-sell opportunities. • Contribute to Business Reviews showcasing performance insights, optimisation recommendations and strategic roadmap discussions. • Support in driving adoptions for DV solutions across Social and Open Web Environments. • Manage escalations and resolve technical or service issues, coordinating with internal teams as needed. • Ensure all client deliverables meet quality standards and are completed within agreed SLAs. • Regular client contact through status calls, office hours, QBRs in person and/or virtually. • Identify potential churn risks and escalate immediately to the appropriate salesperson and your manager.
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