Pair Team - Bilingual Community Engagement Specialist (Remote, Full Time - Weekends)
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Requirements
• Virtual Ops requires a quiet, HIPAA compliant and internet connected space • 1+ year of experience working in a metric or quota-driven environment • Dedicated to working within and improving the community you are part of • You are results driven with a proven track record of exceeding performance indicators • Bilingual (English/Spanish) with excellent communication skills with proficiency reading, writing, speaking, and listening in English and Spanish • You have strong technical skills and comfort with utilizing multiple technology platforms • A valid driver’s license and auto liability insurance • You are a fantastic listener, skilled at “reading people” and understand how others may be feeling or thinking based on nuances, uncomfortable silences, or questions they ask • You have experience with high volume outreach and engagement campaigns • You are reliable and comfortable in an environment that is ever-changing to improve the wellbeing of underserved communities through increased access to high-quality care • Because We Value You: • Salary: $25 per hour • Comprehensive health, vision & dental insurance • Employer-sponsored 401k plan • Flexible vacation policy – take the time you need to recharge • We provide the equipment needed for the role - laptop, monitor, etc. • Monthly $100 work from home expense stipend for your WFH days • Mileage/gas reimbursement for your on-site days • Opportunity for rapid career progression with plenty of room for personal growth!
Responsibilities
• Identify, outreach, engage and enroll individuals into the program virtually through phone, text and email, and in-person at clinic, community based organization, and health system partner locations • Seeks to listen openly to eligible members and meets them where they are – understanding that enrollment may require multiple outreaches and adopts a “it’s not my fault but it is my problem” attitude in all communication styles and approaches • Offer education to our partners regarding Pair Team’s services with a focus on linking eligible members to the Enhanced Care Management program • Explain the services and benefits of Enhanced Care Management, understanding that many may have lived personal experiences causing them to be initially hesitant or distrusting of the health care system • Leverage your deep understanding of the community and best-in-class customer service skills to gain trust with eligible members and enroll them in the program • Promote effective and timely communication amongst internal teams, clinic, community based organization, and health system partners • Meet key enrollment metrics and to ensure you are supporting our mission to improve the wellbeing of underserved communities • Effectively manage the end-to-end enrollment funnel, ensuring member’s continuation in the enrollment process • Provide consistent updates on funnel stages including delays and blockers • Proficiency in all additional internal/external technology tools utilized for the position
Benefits
• Comprehensive health, vision & dental insurance • Employer-sponsored 401k plan • Flexible vacation policy – take the time you need to recharge • We provide the equipment needed for the role - laptop, monitor, etc. • Monthly $100 work from home expense stipend for your WFH days • Mileage/gas reimbursement for your on-site days • Opportunity for rapid career progression with plenty of room for personal growth!
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