astra - Payment Operations Manager
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Requirements
• 5+ years in payment operations, fintech operations, or financial partner operations at a payments infrastructure company, bank, or processor • Deep fluency in multi-rail money movement: ACH, RTP/FedNow, card push (Visa Direct / Mastercard Move), and ideally stablecoin rails • Hands-on reconciliation experience -- not just process ownership, but the ability to get into data, write queries, and build the tooling • Proven dispute and chargeback management background, including working knowledge of Visa and Mastercard dispute rules and NACHA return code frameworks • Technically fluent: comfortable working with engineers, reading API logs, and shaping monitoring requirements -- you don't need to code, but you speak the language • Operator's mentality: you build processes, not decks. You close loops. You own outcomes • Experience in an early-to-mid-stage company where you have had to build from scratch, not just maintain what exists • Bachelor's degree in Business, Technology, or related field (or equivalent practical experience). • Experience working at a payment facilitator, payment processor, or infrastructure-layer fintech (not just a merchant or SaaS company using a PSP) • Experience building or owning operational dashboards and alerting in tools like Datadog, Metabase, or similar • Prior exposure to sponsor bank relationships and the operational requirements that come with them • Familiarity with stablecoin or blockchain-based settlement flows
Responsibilities
• Reconciliation and Settlement • Own end-to-end reconciliation across all Astra rails: Visa Direct, Mastercard Move, RTP, FedNow, ACH, and stablecoin • Build and maintain daily/intraday settlement processes that catch breaks early and resolve them fast • Partner with Engineering to automate reconciliation pipelines -- reducing manual toil, not just documenting it • Establish clear exception workflows: categorize, route, escalate, and close breaks within defined SLAs • Own the source-of-truth ledger that Finance, Product, and Banking partners can rely on • Monitoring and Edge Case Remediation • Design and operate the monitoring layer for transaction health: success rates, latency, return codes, and anomalies by rail • Build alerting that surfaces edge cases -- stuck transactions, unexpected return codes, settlement gaps -- before clients feel them • Partner closely with Engineering to instrument observability, write runbooks, and build self-healing automation where it makes sense • Own post-mortems on operational failures: root cause, remediation, and preventing recurrence • Track and report on operational KPIs weekly: settlement break rates, dispute win rates, mean time to resolve • Dispute and Chargeback Management • Own the full dispute lifecycle across card network and ACH rails: intake, evidence compilation, submission, and outcome tracking • Build and maintain a dispute calendar that ensures no response deadline is missed across Visa, Mastercard, and NACHA • Manage the evidence workflow in coordination with clients and the Customer Success team • Track dispute rates by client, rail, and transaction type -- and surface patterns that indicate upstream product or onboarding issues • Represent Astra with banking partners and card networks on dispute escalations • Banking Partner and Rail Operations • Serve as the day-to-day operational contact for Astra's banking partners across settlement, funding, and exception handling • Own the operational relationship with card networks (Visa Direct, Mastercard Move) and RTP/FedNow operators • Coordinate with Compliance on NACHA rule adherence, return rate thresholds, and network reporting requirements • Surface partner-level issues -- degraded rails, delayed settlements, network outages -- and manage communications internally
Benefits
• $95K – $140K • Offers Equity • At Astra, we are committed to providing competitive pay in line with industry and market standards. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, and location. Salary is just one component of Astra's total compensation package, which includes equity, 100% company paid health insurance for employees, 401(k) with company matching, and a wide range of benefits. • Please Note: to ensure that candidates select the most relevant jobs for their skills, we have set up limits to the number of times candidates can apply. • Candidates may not apply to more than 2 jobs in any 90 day span. • Candidates may not re-apply to the same role within 90 days. • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • or drag and drop here • Are you authorized to work in the United States?
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