AlertMedia - Technical Account Manager
Responsibilities
• As one of the fastest growing software companies in the nation, we’re focused on finding the best talent and building the best team to continue accelerating our rapid growth to keep up with our demand! • What you get to do every day: • Act as the trusted technical advisor for assigned accounts, understanding their business goals and how our solutions support them. • Provide proactive technical guidance and support throughout the customer lifecycle, from implementation to renewal. • Collaborate with Sales, Product, Engineering, and Support teams to deliver a seamless customer experience. • Own and manage technical escalations, ensuring timely resolution and customer satisfaction. • Conduct regular account reviews and roadmap sessions to communicate product updates, gather feedback, and ensure alignment. • Identify opportunities for upselling or expansion based on customer needs and usage patterns. • Monitor and report on account health, usage metrics, and support trends.
Benefits
• At AlertMedia, you won’t just build your career — you’ll be part of something meaningful, surrounded by people who genuinely care about the work and each other. • Competitive base salary + Company-wide bonus program • Generous and flexible time off and parental leave policies • Health benefits - Medical, Dental, Vision and Life Insurance are 100% paid for employees! • 401K with generous company match • Amazing rewards and incentives – we love celebrating each other! • Commitment to community service with opportunities to give back • A Best Places to Work company 10 years in a row and numerous other awards • Access to new downtown office with 360 views of Austin, high-tech building gym and nearby running trails • Ongoing career development opportunities through our Learning & Development team • You'll do meaningful work—while growing your career in a fast-moving, global company with an award-winning culture
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