Tide - Member Support Pro Associate

• You are comfortable speaking with customers by phone and experienced in addressing and resolving member queries, with a strong customer-first approach • You have a minimum of 1.5 year of relevant experience as a phone customer support associate • You have very good verbal and written English (C1 or higher) • You are comfortable using industry tools like Kustomer, GSuite, Microsoft Office and Jira • You are upbeat and energetic, with solid problem-solving skills • You have robust communication with the customer and back to the business • You can demonstrate the ability to self-drive and multitask, your role may vary day to day, as well as strong team collaboration skills, high ethics and morale • Experience in Fin-tech, a start-up or a fast-growing tech company • Experience working in subscription and/or app-based business models • Experience with membership programmes • Analytics knowledge to understand member plan usage and optimisation • WHAT YOU’LL GET IN RETURN: • 25 days paid annual leave • 3 paid days off for volunteering or L&D activities • Extended maternity and paternity leave covered by the company • Personal L&D budget per year • Additional health & dental insurance • Mental wellbeing platform • Snacks, light food, drinks in the office • WFH equipment allowance • TIDEAN WAYS OF WORKING • At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. • flexible workplace • While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community. • TIDE IS A PLACE FOR EVERYONE