Instrumentl - Account Manager
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Requirements
• Experience: You have 1–3 years of account management, customer success, or closing experience in a SaaS environment, ideally with an expansion or upsell component. • Empathy: You are driven to solve the actual, underlying problem for customers, especially problems that go unsaid. • Curiosity: You dig into how customers actually use the product today so you can surface the right upgrade path — not just the obvious one. • Proactivity: You don't wait for inbound requests. You spot signals in usage, conversation, and timing to reach out before the customer even asks. • Communication: You pride yourself on your ability to communicate complex topics easily in person and in writing. • Grit: You understand that mastery of any role requires hard work and coaching, and enjoy that challenge and journey. • Friendliness: You are warm and approachable, and you genuinely enjoy building long-term relationships. • Tech savviness: You have used tools like Claude, HubSpot, G Suite, Zoom, Slack, and Gong, and pride yourself on adopting new technologies quickly. • Experience selling into the nonprofit market • Experience with post-sale expansion motions (upsell, cross-sell, multi-product adoption) • Experience working in fundraising for nonprofits • Experience working in a startup environment
Benefits
• 100% covered health, dental, and vision insurance for employees, 50% for dependents • Generous PTO policy, including parental leave • Company laptop + stipend to set up your home workstation • Company retreats for in-person time with your colleagues • Work with awesome nonprofits around the US. We partner with incredible organizations doing meaningful work, and you get to help power their success. • Instrumentl is evolving rapidly. You’ll always have new challenges and opportunities to grow in your role - you won’t be bored! You’ll be an early member of our small but mighty team, playing a huge part in shaping our culture for the years and teammates to come. • At Instrumentl: • We’re customer-focused. We routinely seek feedback from our customers to improve the Instrumentl experience for everyone. Our first company value is "The customer is the hero" and we mean it. • We love to experiment. We are constantly generating new concepts and iterating to see what works - ideation and experimentation are essential here. "Bend the curve" is another key company value. • We appreciate authenticity. We have a diverse range of life experiences, and we encourage open, clear communication with each other about the things that matter most to us. • We’re approachable and collaborative. Everyone has a voice, and we’re all building Instrumentl together. • We kick it every day with some of the nicest people in the world. No joke, our customers are often on the front lines educating kids, saving endangered species, and restoring watersheds. In helping them take advantage of Instrumentl’s technology, you’re helping them move the world forward. • Ready to apply? • Using the Apply button, please submit your responses to the prompts below: • 1. Why are you interested in Instrumentl & this role? • 2. Please describe your past experience related to this role. We are interested in learning more about your quota (or equivalent) at your most recent sales job, your performance, the customer profiles and contract sizes you’ve worked with in the past, and the highest number of customers you've closed or worked with in a single month. • If this would be your first sales role, please explain why you're interested in making the transition and how your past experience has prepared you for the AE position.
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