CompTech Computer Technologies - IT Support Specialist

• Diagnosing, analyzing and resolving technical issues in response to customer-reported incidents and service requests, ensuring timely resolution in accordance with established service levels. • Performing planning and analysis of IT support workflows and operational processes to improve efficiency, effectiveness, and service quality. • Researching, analyzing, and reporting on incident trends, recurring issues, and system performance patterns to support root cause analysis and continuous improvement initiatives. • Developing and maintaining problem tracking databases and knowledge repositories to support incident management, reporting, and operational transparency. • Creating technical documentation and training materials and conducting computing and information systems training sessions for end users and support staff. • Installing, configuring, troubleshooting, and maintaining hardware, software, and peripheral devices in support of enterprise and mission-critical systems. • Performing system backup, restoration, and recovery operations to ensure data integrity, system availability, and continuity of operations. • Consulting with users and stakeholders to identify system requirements, operational needs, and functional gaps, providing recommendations for solutions. • Conducting feasibility studies, alternatives analyses, and trade-off assessments to support technical decision-making and system enhancements. • Preparing business cases, technical justifications, and supporting documentation for proposed system improvements or investments. • Ensuring strict adherence to DoD and DLA information security and cybersecurity policies, including the application of security controls, risk management principles, and continuous monitoring practices. • Supporting compliance with RMF, NIST, and applicable DoD cybersecurity standards, ensuring systems are operated and maintained in a secure and authorized state. • Certification and Clearance Requirements: • Required Certifications – A combination totaling at least three (3), one (1) from each listed below: • IA Level: IAT-II: • CISSP (or Associate) • and one of the following: • Google Associate Cloud Engineer • Google Professional Cloud Architect • AWS Certified Cloud Practitioner • AWS Certified Security – Specialty • AWS Certified Solutions Architect – Associate • AWS Certified Solutions Architect – Professional • AWS Certified SysOps Administrator • Microsoft Certified: Azure Administrator Associate • Microsoft Certified: Azure Solutions Architect Expert • Microsoft Certified Azure Security Engineer Associate • Oracle Cloud Infrastructure Cloud Operations • Red Hat Certified Engineer