gohighlevel - Staff Product Designer

• 8+ years of relevant product design experience, leading complex, ambiguous and high-impact initiatives across multiple teams or product areas • An exceptional portfolio that demonstrates staff-level craft, product judgment, customer empathy, systems thinking, measurable impact and shipped product quality • Experience shaping product direction beyond a single feature or team, with the ability to connect adjacent workflows into coherent customer experiences • Exceptional visual and interaction design craft, with deep care for hierarchy, layout, typography, grids, spacing, motion, usability, accessibility, content quality and implementation detail • Proven experience across the design lifecycle, including research, information architecture, interaction design, visual design, prototyping, content strategy and usability testing • Strong prototyping fluency, including the ability to use Figma, Framer, AI coding tools or lightweight front-end code to make complex ideas tangible • Experience designing AI-powered, automation-heavy or intelligent product experiences where customers need transparency, control, trust and useful guidance • Deep fluency in design systems, accessibility standards, reusable patterns and scalable product experience decisions • Strong cross-functional leadership skills and the ability to work fluently with product managers, engineers, data partners, customer-facing teams, senior stakeholders and other designers • Excellent communication and facilitation skills, with the ability to align teams through customer insight, business rationale, data, prototypes and craft • A collaborative, low-ego leadership style with a track record of mentoring designers, improving critique and raising standards • You move comfortably between product strategy, customer insight, systems thinking, prototyping and hands-on design execution • You lead through influence, clarity and credibility across teams that may not report into the same roadmap or operating rhythm • You are a maker as well as a strategist, using prototypes, AI-assisted tools and practical technical fluency to make ideas concrete quickly • You balance speed, detail, scalability and quality without losing sight of the customer • You build trust through warmth, candor, accountability and genuine respect for your teammates as people • You enjoy leading collaboration across time zones and cultural contexts, including with US- and India-based teammates • You communicate in ways that help distributed teams work with clarity, care, trust and momentum • You advocate for accessibility, inclusion and ethical design • Equal Opportunity • HighLevel is committed to equality of opportunity and values diversity across our workforce. We make employment decisions without regard to age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race (including colour, nationality and ethnic or national origin), religion or belief, sex or sexual orientation. • Please read our Job Applicant Privacy Notice before applying.