Zeta Global - Senior Client Success Manager - Programmatic
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Requirements
• Hands-on DSP experience required, including campaign setup, optimization, and reporting. • Proven ability to independently manage multiple live campaigns and client relationships. • Strong communication skills and comfort leading client and executive-level conversations. • High attention to detail and ability to prioritize in fast-paced environments. • Strong analytical skills and comfort with Excel and performance reporting. • Excel • Experience working with agencies and complex, multi-stakeholder accounts. • Experience mentoring or supporting junior team members. • Strong ability to navigate ambiguity and make sound judgment calls without perfect information. • Proven comfort owning escalations and partnering with leadership to resolve issues. • Ability to translate technical and performance details into clear client-facing narratives. • Experience operating in high-growth or fast-paced environments where processes evolve. • Strong cross-functional collaboration skills, particularly with Sales, Analytics, and Operations.
Responsibilities
• Own and manage 10+ active programmatic campaigns end-to-end across multiple accounts. • programmatic campaigns end-to-end • Lead all client communications, including status calls, QBRs, and escalations, providing clear insights and recommendations tied to business outcomes. • Serve as the technical owner of campaign execution, partnering closely with Operations to ensure campaigns are set up correctly, optimized effectively, and aligned to strategy (targeting, pacing, QA, troubleshooting). • technical owner • Deliver client-ready reporting and performance insights in partnership with Analytics. • Proactively identify and support upsell, cross-sell, and renewal opportunities in collaboration with Sales. • Collaborate cross-functionally to resolve issues, drive performance, and ensure a high-quality client experience. • Partner with your Client Success Director on escalations, prioritizing fixes, communicating progress, and ensuring timely resolution.
Benefits
• Excellent medical, dental, and vision coverage • Employee Equity • Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!! • The salary range for this role is $80,000 - $95,000, depending on location and experience. • PEOPLE & CULTURE AT ZETA • Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression. • We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here: https://zetaglobal.com/blog/a-look-into-zetas-ergs/ • ZETA IN THE NEWS! • ZETA IN THE NEWS! • https://zetaglobal.com/press/?cat=press-releases
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