iHerb - Principal Engineer - AI Platform

• AI-driven SDLC (required): demonstrated use of AI-assisted development tools such as Claude Code, GitHub Copilot, or Cursor to ship production systems. Can articulate workflow changes, quality tradeoffs, and guardrail strategies. • Architecture at scale: experience designing and evolving large-scale distributed systems across multiple teams and years: APIs, data pipelines, event-driven architectures, or high-traffic platforms. • Cross-org technical leadership: track record of driving architectural standards, technical roadmaps, or platform initiatives that span multiple teams or organizations. • Engineering quality mindset: deeply held opinions on code quality, observability, CI/CD, test automation, and maintaining velocity without accumulating hidden debt. • Communication and influence: able to write clear architecture documents, present to technical and non-technical audiences, and build consensus without formal authority. • Experience working in distributed teams across the US, China, and Latin America. • Production experience designing and operating AI platform systems: RAG pipelines, vector search, embedding infrastructure, or retrieval-augmented applications at scale. • Hands-on experience with LLM evaluation: building eval frameworks, defining quality metrics, and iterating on model and prompt quality using data. • MLOps experience: model deployment, monitoring, lifecycle management, and cost governance in a production environment. • Experience building and operating agentic systems using frameworks such as LangChain, LlamaIndex, or equivalent. • GenAI in production is required; prototype or research-only experience is not sufficient at this level. • High degree of accuracy and attention to detail • Excellent organization skills and ability to multi-task • Equipment Knowledge: • Experience with Microsoft Office Suite (Word, Excel, PowerPoint) • Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms) preferred • Generally requires a minimum of 10+ years of software engineering experience, with a significant portion at senior, staff, or principal IC level. • Bachelor’s Degree in Computer Science or related field preferred, or a combination of education and equivalent work experience. • Judgment/Reasoning Ability:  Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy.  Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner. • Judgment/Reasoning Ability: • Physical Demands: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the Team Member is regularly required to talk and hear. The Team Member is frequently required to sit, walk, climb stairs, use hands and fingers, bend, stoop and reach with hands and arms.  Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day. The Team Member may occasionally lift or move office products and supplies up to 25 pounds. Proper lifting techniques required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Physical Demands: • Physical Demands: • Work Environment: The noise in the work environment is usually moderate. Other factors are: • Work Environment: • Work Environment: • Hectic, fast-paced with multi-level distractions • Professional, yet casual work environment • Office / Warehouse environment • Ability to work extended hours as required • Hired applicant may be awarded Restrict Stock Units and receive annual bonuses pursuant to eligibility and performance criteria defined in the respective plan documents and policies. • Anticipated Pay Scale: • $204,000—$260,000 USD • Staffing Agency Submission Notice iHerb does not accept unsolicited 3rd party ("Agency") candidates. If you are an Agency, please send any requests to be considered as a supplier in our Vendor Management System to [email protected]. Do not contact iHerb employees directly. If requested to work on a role, any Agency candidates would be presented through the internal recruiting organization. • Staffing Agency Submission Notice • Focus on the Customer · Empower Our People · Be Entrepreneurial & Pivot Quickly · Embrace Diversity & Inclusion · Strive for Simplicity • Focus on the Customer · Empower Our People · Be Entrepreneurial & Pivot Quickly · • Embrace Diversity & Inclusion · Strive for Simplicity • iHerb BenefitsAt iHerb, we are dedicated to offering programs designed to help our employees and their families stay healthy, live well, and plan for their financial future. Built on a strong foundation, our programs provide options and upgrades with flexibility, protection, and security in mind. For the comprehensive benefits list, visit www.iHerbBenefits.com. For our international team members, you may be eligible for benefits depending on the country where you are employed. The Talent Acquisition Partner/local HR representative will go over the benefits you are eligible for.