Infiterra S.A - Customer Support Engineer
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Requirements
• Degree in Computer Science, IT, or a related technical field — this matters, because you will be working with technical requests and solve technical problems • Understanding of basic HTML, CSS, and databases • Some exposure to APIs and structured data formats like JSON is a plus, you don't need to be proficient, but being curious enough to learn is essential. • Flexibility to work in shifts and maintain quality around the clock. • Fluent in both Greek and English — written and spoken — to support our diverse customer base.
Responsibilities
• Handle customer tickets end-to-end, how-tos, product questions, and basic bug reports • Investigate, reproduce, and validate reported issues and bugs, escalating complex cases to the right people • Carry out routine operational tasks: data imports, catalog updates, order setup, onboarding configuration • Log and update customer cases with documentation • Track and meet SLAs, maintaining customer satisfaction in every interaction • Document your work clearly so others can learn from it and cases are well-tracked • Identify and flag gaps in product documentation and share findings with relevant teams • Participate in a rotating shift schedule to support our customers in different time zones (1 week evenings, 3 weeks mornings) • Collaborate with engineering, QA, and product teams to resolve complex issues
Benefits
• Work-from-anywhere scheme (travel and work). • Flexible working hours. • Health and life insurance program. • Learning & development budget. • Tech-driven, friendly team with a international mindset. • If you feel you’re a great fit, please apply! • We’d love to hear from you! • All applications will be treated with confidentiality. • Please note that due to the high volume of CVs received, only candidates who are a good fit will be contacted for an interview. • As part of our commitment to diversity in the workforce, Infiterra is dedicated to Equal Employment Opportunity, ensuring that all individuals are treated with respect and consideration without regard to race, color, national origin, ethnicity, gender, disability, sexual orientation, gender identity, or religion.
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