checkout.com - Manager, Account Management
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Requirements
• Experience: 2 or more years in a customer-oriented role, preferably in a B2B setting. • Stakeholder Relationships: Proven ability to manage enterprise accounts and maintain strong relationships with internal and external stakeholders, including C-suite executives. • Commercial Acumen: Target driven, with previous experience managing and working towards sales targets and KPIs. Strong commercial acumen and strategic problem-solving skills. • Curiosity: Demonstrate deep curiosity about the payments industry, customer business models, and the strategy to drive growth. • Self-Starter: Highly independent worker and self-starter, comfortable managing a large revenue budget within a small team and working across global time zones. • Skills: Exceptional communication, strong project management skills, and comfort with large data sets. • Adaptability: Dynamic approach, capable of managing multiple concurrent opportunities in a fast-paced, entrepreneurial environment. • Language: Fluent in English. • It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. • Life at Checkout.com http://Checkout.com • We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection. • Curious about what it’s like to be part of our team? Visit our Careers Page https://www.checkout.com/careers to learn more about our culture, open roles, and what drives us. • For a closer look at daily life at Checkout.com http://Checkout.com, follow us on LinkedIn https://www.linkedin.com/company/checkout/life/ and Instagram https://www.instagram.com/checkout_com/
Responsibilities
• Account Management: Manage a personal book of business and serve as the primary day-to-day point of contact internally and externally. • Commercial Growth: Identify merchant needs, lead pricing negotiations, and build strategies for up-selling/cross-selling value-added products. • Data-Driven Consulting: Provide data-driven insights and actionable recommendations to merchants by utilizing internal data visualization tools. • Strategic Collaboration: Coordinate operational processes (e.g., Deal Desk, contract amendments) and collaborate with internal teams (Sales, Legal, Integration, Product) to drive merchant initiatives and ensure a first-class experience. • Customer Advocacy: You are the "Voice of the Merchant" internally, partnering with Product and Engineering teams to influence our roadmap based on the evolving needs of your merchants. You’re a master at internal influence and can align various departments under a common client goal to influence our product roadmap. • Ambassadorship: Act as the voice of our product; assist with Quarterly Business Reviews (QBRs), road mapping, and presenting business reviews for Tier 1 Accounts.
Benefits
• U.S. law requires that we provide a reasonable estimated total comp range for this position. The compensation listed below is specific to candidates in the New York area; this role is open to candidates in other markets, and final compensation will be adjusted according to local market data, experience, qualifications, and the candidate's ultimate level. $210K – $243K • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • or drag and drop here • Visa status: What is your right to work or visa status? • Expected Salary: What are your yearly base salary expectations? Please include currency • Reasonable Adjustments: Please let us know if you require any specific accommodations or adjustments during the interview stages. This information is kept confidential, used only for your support, and will not affect our hiring decision. • Prefer not to say • Another Gender Identity • Prefer not to say • I am part of the LGTQIA+ community • I am not part of the LGTQIA+ community • Prefer not to say • None of the above • Prefer not to say • Black (African, Caribbean, or African American) • Asian (East, South, or South East Asian) • Hispanic, Latino/a, or Latinx • Indigenous, First Nations, or Native American • Middle Eastern or North African • Mixed / Multiple Ethnic Groups • White (Caucasian, European, or Middle Eastern) • Another identity not listed • Prefer not to say • Parent or Caregiver • Neurodivergent (e.g., ADHD, Autism, Dyslexia etc) • Person with a disability or long-term health condition • Veteran / Armed Forces • None of the above • Prefer not to answer • Recruiting Privacy Policy • Checkout.com may use Artificial Intelligence with this application. Learn more.
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