ShopMy - Senior Associate, Product Support

• Bachelor's degree or equivalent experience. • 2+ years of experience in affiliate marketing, digital marketing, implementation, product support, or product operations — what matters is that you've operated at the intersection of technical work and client-facing coordination. • Strong project management instincts — this role is fundamentally about coordinating across brands, internal stakeholders, and Engineering to drive issues to resolution. You keep the threads together and nothing falls through the cracks. • Client-ready from day one — you're comfortable joining calls with brand partners, troubleshooting live, and representing ShopMy confidently without needing a ramp period. • Strong written and verbal communication skills — you write clean, concise summaries for both brands and internal stakeholders, and you communicate calmly and clearly even when things are broken. • Technical enough to dig in — you can understand tracking issues, pixel failures, and integration problems at a meaningful level, even if you're not an engineer. • Proactive and self-directed — you identify and execute improvements to workflows without being prompted. • Comfortable managing multiple active issues simultaneously with reliable follow-through. • Proficiency with tools such as Google Suite, Microsoft Office, and Zoom. • Experience with or eagerness to learn Zendesk, Intercom, Linear, or Jira. • Direct experience in the affiliate marketing space. • Background in a startup or high-growth SaaS environment. • Familiarity with customer support or bug tracking tools (Zendesk, Intercom, Linear, Jira). • Knowledge of the creator economy, e-commerce platforms, or performance marketing. • Experience with link tracking, attribution, or pixel/conversion monitoring. • Experience mentoring or informally onboarding teammates. • Proven ability to prioritize and execute effectively under tight deadlines. • The provided salary range is base salary, exclusive of bonus potential or commission and is a good faith estimate of cash compensation. ShopMy is flexible pending candidate's experience and how our business needs evolve throughout the search. Every employee of ShopMy receives equity on top of cash compensation! • ShopMy offers a bundle of benefits on top of being a great place to work. • Our teammates are provided benefits such as: • Medical & Dental Coverage at 70% • Equity in ShopMy • 14 weeks of parental leave • Wellness & Social Stipend • Technology Stipend • Learning & Development Stipend • 401k program (3% automated contribution from ShopMy!) • Wellhub Membership • Company retreats • Opportunity to monetize your influence- all employees build out a ShopMy page!