octoenergy - DigiOps - Customer Specialist
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Requirements
• You’re someone who gets real energy from talking to customers and helping figure out solutions. You’ll: • Have fantastic written communication skills, able to vary your tone and intended outcome based on whom you’re speaking to • Take an organised approach to keeping an eye on day-to-day communications and operations, whilst being willing to turn your attention to new tasks: Octopus Electroverse is growing fast and we need someone who’s willing to jump on new problems and opportunities as part of the wider team • Not be afraid to get a bit technical - for example you might be pulling data from our admin portal and reporting it to the wider team • Prior knowledge of EVs & EV tech isn’t required (we’re pushing new boundaries after all!), but an interest in and desire to know more about the industry is important
Responsibilities
• Take a leading role looking after Electroverse customers: from sign-up questions, card requests, app feedback and more, you’ll be the voice of our growing brand • Deliver high-quality care and support for EV drivers. Octopus is known for its amazing customer service in energy, and we provide that same quality for our EV customers • Dig in to the technical side of the product as you solve customer queries • Get to grips with social media management and brand tone of voice as you help represent Electroverse on social platforms • As a core part of the team, you’ll stay up to date with the latest Electroverse features and new releases and be able to talk about these with customers • Work with the wider team to deeply understand the customer ecosystem and suggest ways in which we can improve as we grow
Benefits
• 🎉 Octopus Energy Group is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We were recently named the UK's top company to work for, and we ranked in the top ten in the Sunday Times Best Places to Work 2024. Our Group CEO, Greg has recorded a podcast about our culture and how we empower our people. We’ve also been placed in the top 10 companies for senior leadership • 🎁 Visit our UK perks hub - Octopus Employee Benefits • If this sounds like you then we'd love to hear from you. 🚀 • P.S. Our process usually takes up to 4 weeks, but we’ll always do our best to flex around what works for you. Along the way, you’ll chat with our recruitment team and your Recruiter will help you throughout different stages. Got any burning questions before then? Drop us a message at [email protected] and we’d love to help! • Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!
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