NICE - Senior Professional Services Software Engineer

• How will you make an impact? • Design and develop automated workflows that orchestrate complex processes across multiple systems, databases, endpoints, and storage solutions in on-prem and public cloud. • Design and develop automated workflows • Design, develop, and maintain internal tools/utilities using C#, PowerShell, Python, Bash to automate and optimize cloud onboarding workflows. • internal tools/utilities using C#, PowerShell, Python, Bash • Create integrations with REST APIs and other services to ingest and process external/internal data. • REST APIs • Query and analyze data from various sources such as, SQL databases, Elastic Search indices and Log files (structured and unstructured) • Query and analyze data • Elastic Search indices • Log files • Develop utilities to visualize, summarize, or otherwise make data actionable for Professional Services and QA engineers. • visualize, summarize, • actionable • Work closely with test, ingestion, and configuration teams to understand bottlenecks and build self-healing mechanisms for high availability and performance. • test, ingestion, and configuration teams • self-healing mechanisms • Build automated data pipelines with data consistency and reconciliation checks using tools like PowerBI/Grafana for collecting metrics from multiple endpoints and generating centralized and actionable dashboards. • Build automated data pipelines with data consistency and reconciliation checks • Automate resource provisioning across Azure services including AKS, Web Apps, and storage solutions • Automate resource provisioning • Experience in building Infrastructure-as-code (IaC) solutions using tools like Terraform, Bicep, or ARM templates • Infrastructure-as-code (IaC) solutions • Develop end-to-end workflow automation in customer onboarding journey that spans from Day 1 to Day 2 with minimal manual intervention • Develop end-to-end workflow automation • Have you got what it takes? • Bachelor’s degree in computer science, Engineering, or related field (or equivalent experience). • Proficiency in scripting and programming languages (e.g., C#, .NET, PowerShell, Python, Bash). • Experience working with and integrating REST APIs • Experience with IaC and configuration management tools (e.g., Terraform, Ansible) • Familiarity with monitoring and logging solutions (e.g., Azure Monitor, Log Analytics, Prometheus, Grafana). • Familiarity with modern version control systems (e.g., GitHub). • Excellent problem-solving skills and attention to detail. • Ability to work with development and operations teams, to achieve desired results, on common projects • Strategic thinker and capable of learning new technologies quickly • Good communication with peers, subordinates and managers • You will have an advantage if you also have: • Experience with AKS infrastructure administration. • Experience orchestrating automation with Azure Automation tools like Logic Apps. • Experience working in a secure, compliance driven environment (e.g. CJIS/PCI/SOX/ISO) • Certifications in vendor or industry specific technologies.