livekit - IT Support Engineer
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Requirements
• 3+ years of experience in IT support, IT operations, or a closely related role, ideally in a fast-moving, remote-first environment. • Hands-on experience administering Okta (or a similar identity provider) and implementing practical access management workflows. • Hands-on experience with modern MDM tooling, ideally Workspace ONE (or equivalent), including provisioning and configuration enforcement. • Strong working knowledge of Google Workspace administration and common endpoints (macOS strongly preferred). • Excellent written and verbal communication skills. You can explain technical steps clearly and keep stakeholders informed without overloading them. • Strong ownership and judgment. You can prioritize, handle ambiguity, and build systems that reduce future work. • Experience supporting security and compliance needs (SOC 2, ISO 27001) through IT controls and evidence-friendly processes. • Familiarity with device security posture concepts: EDR, disk encryption, patch compliance, and access hygiene. • Scripting or automation experience (for example with Bash, Python, Google Apps Script, or Okta workflows) to reduce manual work. • Experience supporting globally distributed teams, including logistics for hardware and device returns.
Responsibilities
• IT SUPPORT AND INTERNAL ENABLEMENT • Own day-to-day IT support for employees across time zones, including triage, troubleshooting, and resolution for hardware, software, access, and network issues. • Provide high-quality onboarding and offboarding, ensuring new hires are productive quickly and departures are handled cleanly (device return, access removal, account deprovisioning). • Build and maintain internal documentation, runbooks, and self-serve workflows that reduce repeated requests and improve employee experience. • Operate a reliable ticketing and prioritization system, with clear communication and strong follow-through. • IDENTITY, ACCESS, AND ENDPOINT OPERATIONS • Administer and improve identity and access workflows in Okta, including group strategy, app assignments, SSO configurations, and access request patterns. • Manage endpoint fleet operations using Workspace ONE, including provisioning, configuration baselines, patching workflows, encryption posture, and inventory hygiene. • Own laptop lifecycle management: procurement, standard builds, repairs, replacements, asset tracking, and secure disposal. • Partner with Security to support access reviews, MFA enforcement, device posture policies, and incident response needs (while keeping IT operations pragmatic and low-friction). • SAAS ADMINISTRATION AND COLLABORATION TOOLING • Administer Google Workspace, including user lifecycle management, groups, shared drives, permissions, and baseline configuration standards. • Administer Slack workspace operations, including access management, role-based administration, and configuration that supports both productivity and security needs. • Improve SaaS sprawl and vendor hygiene by helping maintain an accurate inventory of internal tools, owners, and renewal timelines. • Support rollout of new internal tools and changes with clear planning, documentation, and stakeholder coordination. • CROSS-FUNCTIONAL PARTNERSHIP AND CONTINUOUS IMPROVEMENT • Partner with Security, Engineering, and Operations to translate requirements into practical IT controls and workflows. • Identify operational gaps and lead projects to close them, such as better onboarding automation, improved device compliance reporting, or clearer ownership of internal systems. • Provide visibility into IT health, recurring issues, and improvement opportunities through lightweight metrics and regular updates.
Benefits
• $110K – $165K • Offers Equity • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • or drag and drop here • Tell us about you and why you're excited to apply to this specific role at LiveKit! • Decline to self-identify • Hispanic or Latino - A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin regardless of race. • Hispanic or Latino • White (Not Hispanic or Latino) - A person having origins in any of the original peoples of Europe, the Middle East, or North Africa. • White • Black or African American (Not Hispanic or Latino) - A person having origins in any of the black racial groups of Africa. • Black or African American • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) - A person having origins in any of the peoples of Hawaii, Guam, Samoa, or other Pacific Islands. • Native Hawaiian or Other Pacific Islander • Asian (Not Hispanic or Latino) - A person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian Subcontinent, including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam. • Asian • American Indian or Alaska Native (Not Hispanic or Latino) - A person having origins in any of the original peoples of North and South America (including Central America), and who maintain tribal affiliation or community attachment. • American Indian or Alaska Native • Two or More Races (Not Hispanic or Latino) - All persons who identify with more than one of the above five races. • Two or More Races • Hispanic or Latino • White (Not Hispanic or Latino) • Black or African American (Not Hispanic or Latino) • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) • Asian (Not Hispanic or Latino) • American Indian or Alaska Native (Not Hispanic or Latino) • Two or More Races (Not Hispanic or Latino) • I identify as one or more of the classifications of protected veteran listed above • I am not a protected veteran
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