LiveKit - Staff Product Manager, Agent Observability
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Requirements
• 8+ years in product management, at a senior or staff level, ideally having owned a developer-facing or data-heavy product. • 8+ years in product management • Technical depth. You can reason about how a complex system works under the hood and earn the trust of strong engineers. You don't need to write code, but you need to understand systems well enough to make good tradeoffs. • Technical depth. • Multi-persona product sense. You've built for both deeply technical users and non-technical ones in the same product, and have the design judgment to make dense, data-rich interfaces genuinely useful. • Multi-persona product sense. • Cross-functional influence. LiveKit's engineering teams operate with high autonomy. You influence through clarity, trust, and good judgment, not process or hierarchy. • Cross-functional influence. • Communication as a superpower. You write clearly, present well, and can move between a board-level strategy conversation and a detailed technical discussion with an engineering lead. • Communication as a superpower. • Comfort with ambiguity. We're a small product team at a fast-growing company. You'll figure out what matters, prioritize ruthlessly, and move quickly without perfect information. • Comfort with ambiguity. • Built an observability, monitoring, or analytics product, or a tool for evaluating and improving AI/LLM quality • Familiarity with evals, tracing, or quality measurement for AI/LLM or agent systems • Familiarity with how teams debug and monitor software in production (logs, traces, metrics, dashboards) • Background at a developer tools or infrastructure company • Familiarity with voice AI, real-time communication, or telephony • Experience with usage-based pricing models • Our Commitment to You • An opportunity to build something truly impactful to the world • Contribute to open source alongside world-class engineers
Responsibilities
• Own the observability roadmap. Set a clear vision and a sequenced plan for the suite, and decide what gets built and when, in partnership with engineering. • Own the observability roadmap. • Ship products people rely on. Turn a complex, data-dense problem into experiences customers use every day, and keep raising the bar on quality. • Ship products people rely on. • Make agent quality measurable. Build the evals and metrics teams need to know whether their agents are actually good and getting better, from latency and cost to conversation quality and behavior. • Make agent quality measurable. • Design for two audiences at once. Make the product work for deeply technical users and non-technical operators without compromising either. • Design for two audiences at once. • Get deep with customers and data. Understand how teams actually run and debug agents in production, and let that shape priorities. • Get deep with customers and data. • Grow it into a business. Drive adoption and revenue so our observability revenue reflects the real value it delivers to customers. • Grow it into a business.
Benefits
• Flexible vacation policy
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