Hightouch - Renewals Manager
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT
Requirements
• 2+ years demonstrated success in a Renewal Management and/or Account Management and/or Sales/Customer Success -- ideally within SaaS offerings • Experience managing customer retention and adoption of a SaaS product for complex/strategic accounts/territories • Participate in AM/CSM led business reviews, and lead Renewals Meetings as needed • Excellent customer management skills; including sales, account management, and customer service • Personal initiative to identify areas of process improvement and efficiency • Must be a self-starter with the ability to work independently and in a team environment • Strong level of urgency, organization and prioritization skills • Strong process management, financial acumen and contractual engineering skills • Ability to react and adapt to potential rapid shifts in priorities • Exceptional verbal and written communication skills • Strong work ethic and quota achievement • We need your unique perspective for our continued innovation and success • E-Verify Statement • E-Verify Statement • Hightouch participates in E-Verify. After you join the team, we'll verify your eligibility to work in the U.S. by submitting information from your Form I-9 to the Social Security Administration and, if needed, the Department of Homeland Security. This process happens post-hire only — we never use E-Verify to pre-screen applicants. • E-Verify NoticeE-Verify Notice (Spanish)Right to Work NoticeRight to Work Notice (Spanish)
Responsibilities
• We work alongside the Account Managers to drive adoption and user engagement, which will aid in the efforts for the Renewal team to grow the account • Driving the qualification, quoting, and Salesforce processes to bring renewals to a close • Identify customer needs and demonstrate account management capabilities to guide renewal closure • Own and execute win/win negotiation strategies for a variety of renewals that maximize contract value while protecting and enhancing customer trust • Understand Hightouch’s Licensing Model to provide Customer assistance in licensing discussions • Maintain and update a rolling forecast of your territory and communicate any renewal risk to internal resources in order to develop resolution strategies • Leverage customer data and behavior to assess the health of each renewal • Support customer conversations around renewal readiness, timing, and general customer procurement inquiries • Collaborate with internal resources such as account executives, customer success, pricing, legal, revenue operations, and product management to develop strategies for upcoming renewals • Maximize account growth by playing a role on the account team and helping to identify incremental opportunities upon contract renewal
No credit card. Takes 10 seconds.