Relay Technologies - Senior Data Analyst - New Services & Expansion
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Requirements
• Aim with Precision: You define problems clearly and measure your impact meticulously. • Play to Win: You chase bold bets, tackle the hard stuff, and view constraints as fuel, not friction. • 1% Better Every Day: You believe that small, consistent improvements lead to exponential growth. You move quickly, deliver results, and learn from every experience. • All In, All the Time: You show up and step up. You take ownership from start to finish and do what it takes to deliver when it counts. • People-Powered Greatness: You invest in your teammates. You give and receive feedback with care and candour. You build trust through high standards and shared success. • Grow the Whole Pie: You seek out win-win solutions for merchants, couriers, and our customers, because when they thrive, so do we. • If these resonate, and you combine strong technical fundamentals with entrepreneurial drive, let’s connect. • Relay is an equal-opportunity employer committed to diversity, inclusion, and fostering a workplace where everyone thrives.
Responsibilities
• Own the analytics for customer-to-customer delivery: define what metrics matter, identify bottlenecks, and present recommendations to senior leadership • Partner with the Data Science team on geographic expansion: identify highest-potential areas for growth and build the analytical foundation for investment decisions • Work with finance to set ramp plans, targets, and success metrics for new locations • Analyse profitability drivers across the network to understand where expansion is working and where it isn’t • Work across squads to understand how new services affect routing, sortation, first mile, middle mile, last mile, and marketplace • Define KPIs for new service types where no established metrics exist • Translate ambiguous business questions into analytical frameworks - and analytical results into clear recommendations • You take ownership of ambiguous problems and don’t wait to be told what to analyse next • You’re comfortable working across teams and building relationships with people in operations, product, engineering, and finance • You can define what success looks like when there’s no playbook to follow • You translate complex data into clear recommendations that non-technical stakeholders can act on • You’re fluent in SQL and experienced with BI tools, but you see them as means to an end, not the end itself • You have at least 5 years experience, ideally with some exposure to data science, finance or commercial • You communicate clearly and aren’t afraid to present findings to senior leadership • You do well in fast-moving environments where the questions change as the business evolves • Fast and Focused Hiring Process • Talent Acquisition Interview - 30 min • Technical SQL Interview - 1 hours • Hiring Manager Interview - 45 min • Case Study - 1 hour • Values & Impact Interview - 45 min • Decision and offer within 48 hours. Our process mirrors our pace of work.
Benefits
• Equity in the company as part of compensation package for joining Relay's team. • Paid time off (PTO) is a benefit provided to employees at Relay. • Perks such as an intellectually vibrant culture and tight feedback loops which contribute indirectly to job satisfaction but may not be considered direct compensation benefits in the traditional sense.
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