heidihealth.com.au - Product Intern
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Requirements
• Currently studying, recently graduated, or on a placement year. We care more about how you think than what you've done. • Comfortable in front of customers. You can hold a conversation with a practice manager, a receptionist, and a GP in the same afternoon and adjust your register for each. • Bias to action. You'd rather ship something rough and learn than write the perfect plan. • A clear, direct communicator in writing and on calls. • Curious about healthcare, AI, or both. Prior exposure to product, ops, consulting, customer success, or a healthcare setting is a plus, not a requirement. • UK-based, with the right to work in the UK, and willing to travel to customer sites. • Ability to work Full-Time hours (4-5 days per week) • WHAT DO WE BELIEVE IN? • Heidi builds for the future of healthcare, not just the next quarter, and our goals are ambitious because the world’s health demands it. We believe in progress built through precision, pace, and ownership. • Live Forever - Every release moves care forward: measured, safe, and built to last. Data guides us, but patients define the truth that matters. • Practice Ownership - Decisions follow logic and proof, not hierarchy. Exceptional care demands exceptional standards in our work, our thinking, and our character. • Move Fast, Fix Faster - Stability earns trust, speed delivers impact. Progress is about learning fast without breaking what people depend on. • Get Better - Feedback is direct, kindness is constant, and excellence lifts everyone. Our success is measured by collective growth, not individual output. • Our mission is clear: expand the world’s capacity to care, and do it without losing the humanity that makes care worth delivering.
Responsibilities
• Forward deployed with customers • Manage a portfolio of Heidi Comms customers across the UK as their main point of contact. • Set them up. Configure their voice agents, design their workflows around how a UK practice actually runs, get them live. • Run point on the day-to-day. Triage issues, troubleshoot, keep them moving. • Spend time inside practices. Understand how the product lands with receptionists, practice managers, and patients. • Building for customers • Translate customer requests into product specs. Where it's small, ship it yourself with the engineering team. • Build bespoke configurations and workflows for individual practices, then work out which ones should become core product. • Surface patterns back to the central Heidi Comms team, including UK-specific needs around NHS workflows, GP systems, and patient expectations, so the product gets better for everyone. • Product and ops, broadly • Work directly with the Heidi Comms product lead on prioritisation and planning. • Track performance, pull insights from customer usage, flag what's working and what isn't. • Help with QA, feature validation, and early-stage onboarding for new customers. • Jump in wherever the team needs a hand. Internships here are broad on purpose.
Benefits
• Real product momentum. We're not trying to generate interest, we're channeling it. • Unmatched impact. Play a pivotal role at a critical growth moment - working on a product that delivers tangible, real-world value to clinicians and patients every day. • Work alongside world-class talent. Join a team of operators and builders who've scaled unicorns. • Flexibility that works. A hybrid environment, with 3 days in the office. • HEIDI’S COMMITMENT TO DIVERSITY, EQUITY AND INCLUSION
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