SatoshiLabs - Head of Customer Support
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Responsibilities
• Own and define the long-term Customer Support vision (1–3 years), including clear priorities and success metrics • Customer Support vision (1–3 years) • Establish what “great Customer Support” means and embed it across the company • Lead and develop Team Leads, fostering a strong leadership culture and accountability for outcomes • Team Leads • Drive operational excellence, including end-to-end processes, capacity planning, and escalation frameworks • operational excellence • Identify bottlenecks and inefficiencies, and implement scalable solutions • Own the automation and AI roadmap for Customer Support in partnership with relevant teams • automation and AI roadmap • Ensure strong collaboration between Customer Support, Product, and other departments • Continuously challenge and evolve the current setup to ensure scalability and efficiency
Benefits
• Be a part of a brand that has revolutionized the crypto industry more than once • brand that has revolutionized the crypto industry • Option to receive part of your compensation in bitcoin • Flexible working hours, as well as the possibility of working from home • Flexible working hours • Budget for professional growth (training, courses, and workshops of your choice) • professional growth • Friendly, open culture with regular company events and get-togethers • Renovated offices with a gym, football table, billiards, PlayStation, and 3D printer • Other perks: MultiSport card, company mobile tariff, free parking, and more • 👋 Interested? • We’d love to hear from you. Just send us your CV and cover letter, we usually get back to applicants within a week. • CV and cover letter,
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