trueml - Client Manager
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Requirements
• An Experienced Partner: You have a proven track record in Client/Account Management or Operations, specifically within the Debt Collections or Default Management space. • Data-Fluent: You don’t just report numbers; you find the "why" behind them. You are comfortable analyzing data sets to identify trends and summarize business health. • A Project Navigator: You excel at managing projects with moving parts, balancing the needs of multiple internal and external stakeholders without breaking a sweat. • KPI-Driven: You possess a relentless commitment to excellence and thrive on meeting (and exceeding) operational targets. • An Adaptable Communicator: You are a professional, high-temperament communicator who can navigate fast-paced environments and technical discussions with ease. • Educationally Grounded: You hold a Bachelor’s degree or possess equivalent relevant professional experience.
Responsibilities
• Own the Relationship: Serve as the primary business partner for a dedicated portfolio, building deep trust with stakeholders to ensure long-term retention and satisfaction. • Drive Performance: Monitor and interpret omnichannel performance data (email, SMS, and voice) to provide actionable insights that improve engagement and liquidation rates. • Execute Growth: Align client goals with TrueAccord’s capabilities, identifying expansion opportunities and hitting monthly/quarterly revenue and volume targets. • Master the Data: Build and maintain client-facing dashboards, proactively flagging performance trends and leading high-impact Business Reviews. • Solve Complex Problems: Act as the first line of defense for operational issues, collaborating with Legal, Product, and Engineering teams to resolve hurdles and influence our product roadmap. • Onboard & Educate: Lead new clients through the integration process, acting as a subject matter expert on our digital-first methodology and regulatory compliance.
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