Lorikeet - Forward Deployed Product Manager
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Requirements
• Motivated by building lasting impact through both customer success and organizational development in an early-stage, fast-moving startup • Energized by creating structure from ambiguity and establishing processes that scale • Passionate about driving change and helping organizations navigate AI transformation • We need someone who enjoys diving into customer challenges while simultaneously thinking about how to build systems that enable others to solve similar challenges. You'll be figuring out how to configure and optimize AI tools, thinking creatively about new ways to help businesses, and designing the organizational capabilities to deliver these solutions at scale. • You might be a fit if you: • Have 2-7 years of experience in a client-facing role such as management consulting, product management, or a related field, with demonstrated experience in process design or organizational building • Are a strong project leader — organized, proactive, and comfortable taking ownership of both customer outcomes and internal initiatives • Have experience building and managing relationships with customers or external stakeholders, ideally with exposure to executive-level engagement • Have a track record of creating scalable processes or frameworks in ambiguous environments • Have experience with or interest in change management and helping organizations adopt new technologies • Are an excellent communicator — able to explain technical concepts in a simple, clear way and document complex processes for others to follow • Enjoy problem-solving and finding creative solutions to challenges, both tactical and strategic • Are excited about AI and already experimenting with it (e.g., using ChatGPT, trying AI tools, or learning how AI can be applied in business) • Have a technical curiosity and enjoy learning new tools, even if you don't have a formal technical background • Demonstrate strategic thinking and the ability to balance immediate customer needs with long-term organizational goals
Responsibilities
• Act as a trusted AI advisor to enterprise customers, translating complex AI capabilities into clear business value and ROI for C-suite executives • Design and implement scalable post-sales processes, from onboarding frameworks to success metrics, that will support our growth from dozens to hundreds of enterprise customers • Lead multiple AI agent launches simultaneously – breaking down ambiguous challenges into phased roadmaps with measurable milestones while documenting best practices for future implementations • Build and refine our implementation methodology, creating playbooks and frameworks that enable consistent, high-quality customer outcomes • Present confidently to senior stakeholders, handle objections diplomatically, and build consensus across competing priorities • Architect solutions that connect Lorikeet's AI to specific business outcomes by deeply understanding customer operations, then codify these patterns into repeatable strategies • Bridge business and technology – rapidly learn AI/ML concepts to credibly advise customers while partnering with engineering • Identify expansion opportunities beyond traditional support by spotting where AI can transform operations, then build the processes to systematically capture these opportunities • Influence product strategy by surfacing implementation insights and customer needs to our product team, while building feedback loops that ensure continuous improvement • Solve complex integration challenges with strategic thinking about the customer's entire business ecosystem • The right candidate • The right candidate • We're looking for a business-savvy problem solver and natural builder to join our London based team. This role is perfect for someone who is: • Curious about AI and eager to learn how it can transform customer interactions
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