PolyAI - Senior Software Quality Engineer

London, United Kingdom+ Equity4w ago

In Office Senior EMEA Artificial Intelligence Utilities Senior Software Engineer SDET REST Git TypeScript Python Postman

Requirements

• Define the experience quality strategy, ensuring quality is measured by customer outcomes, not just defect counts • Define quality gates that connect release decisions to real user impact data • Perform root cause analysis on failures and lead RCA sessions • Support exploratory, regression, and release testing efforts when needed • Bachelor's degree in Computer Science, Engineering, or a related field. • 5+ years of experience in test automation and quality engineering. • Strong hands-on experience architecting automation frameworks using Playwright, Cypress, or similar. • Proficiency in TypeScript or Python • Proficiency in TypeScript and/or Python.Solid experience with CI/CD pipelines (GitHub Actions, ArgoCD, GitOps). • Experience with Docker, Kubernetes, and containerised test infrastructure. • Strong knowledge of API testing Postman, REST Assured, Karate, etc.). • Experience defining quality metrics, telemetry, and reporting dashboards. • Proven ability to mentor and guide junior and mid-level engineers. • Deep understanding of QA methodologies, shift-left practices, and the full SDLC. • Hands-on experience with Git and version control best practices. • Strong communication and stakeholder management skills - able to influence without authority and advocate for quality across teams. • Practical experience with AI/ML-based testing tools and strategies (self-healing frameworks, LLM-assisted test generation, predictive defect analysis). • Experience with AI-powered observability to detect real-time UX drift. • Experience with performance and load testing tools (JMeter, Grafana, k6). • Background in experience-driven quality — tying quality outcomes to user experience metrics (task completion rates, CSAT, error rates). • SDET background or equivalent engineering depth • We offer competitive compensation based on experience, expertise, and the level of responsibility. This role also includes equity, giving you the opportunity to share in the long-term success of the business. The listed expectations reflect what we are hiring for, so we encourage you to review the job description carefully.

Responsibilities

• Engineering Craft Automation & CI/CD • Architect automation frameworks from scratch and define tooling standards for the organisation • Evaluate and introduce new automation technologies; build reusable libraries and utilities adopted across teams • Drive automation coverage targets and ROI measurement • Architect scalable test infrastructure and environment provisioning • Champion feature flag-based release strategies with quality controls • Partner with platform engineering to embed quality into the deployment lifecycle • Own flaky test detection, quarantine strategies, and test suite reliability - ensuring the automation suite is a trusted signal, not noise • Quality Strategy & Insights: • Drive innovation in generative test design, predictive defect analysis, and AI powered observability • Define org-wide quality metrics taxonomy; build exec-facing quality intelligence dashboards using data analysis tools SQL, BI/observability platforms) • Architect observability pipelines and anomaly detection • Establish feedback loops between production user data and quality engineering

Benefits

• 💰 Participation in the company’s employee share options plan • 🏝 Tenure-Based PTO: You will receive 25 holidays when you join and will gain an additional 1 day after 2 years of service, then 1 day each year until capped at 32 holidays • 🏡 Flexible working from home policy • 🌎 Work from outside of the UK for up to 6 months each year • 🫂TELUS Health EAP 24/7 - offers you and your chosen family confidential, judgment-free support for any work, health, or life challenge • 🧡 Enhanced parental leave • 🚲 Bike2Work scheme • 📚 Annual learning and development allowance • 🏡 We’re all about making WFH work for you - that’s why we offer a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus! • 👨‍👩‍👧 Company-funded fertility and family-forming programmes • 🌸 Menopause care programme with Maven • 🏥 Private healthcare and dental cover, discounts on gym members and relaxation apps, and access to a range of mental health programs • 🌎 Sabbatical Program: 5-week paid sabbatical available after 5 years of employment • At PolyAI, we take great pride in our values - they guide everything we do. We believe that a strong culture leads to meaningful work and lasting impact. • Our core values are: • Only the bestWe expect the best from our people, we hire people that expect the best from themselves, and we nurture this drive for excellence. • Only the best • OwnershipWe care deeply about what we do. We take ownership of our initiatives, decisions and outcomes. • Ownership • Relentlessly improveWe demand more from ourselves and are always evolving. Continuous, obsessive improvement is the only way we will transform the world of conversational AI. • Relentlessly improve • Bias for actionOur world moves quickly and so do we. We take calculated risks and we deliver impact fast. • Bias for action • Disagree and commitWe are all working toward the same goal. If we donʼt agree with something, we work hard to understand it and when a decision is made, we accept it and give it our all. • Disagree and commit • Build for peopleWe want the world to enjoy the experiences they have with us. We are building for a future that prefers automation. • Build for people • PolyAI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status. • Kindly find the Privacy Notice for our recruitment process by following the link here. This document provides important information regarding how we handle your personal data throughout the recruitment journey.