Samsara - Senior AI Data & Analytics Engineer II
Requirements
• Experience building interactive applications using Streamlit or Claude workflows. • Experience building web applications • Experience working in web analytics • Sales and marketing experience including familiarity with MarTech tools. • Navigate large, multifaceted datasets to answer hard questions — drawing on the right analytical or statistical approach for each problem. • Data Science, machine learning or predictive analytics experience. • Actively builds AI fluency relevant to BI and analytics work, including prompt engineering for data tasks, exploring AI-assisted features in tools, and staying current on how AI is reshaping the analytics landscape. • Comfort working in an exploratory environment, testing and iterating on new data sources and methodologies. • The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience. This role is also eligible for an initial RSU grant with no vesting cliff, and ongoing refresh opportunities tied to performance, subject to plan terms and conditions. Learn more about our total rewards and benefits below.
Responsibilities
• Own the annual operating plan (AOP) for the Support organization end to end: building and maintaining the capacity, headcount, and cost model that translates volume forecasts, productivity, AI deflection, and staffing assumptions into a defensible operating plan and budget. • Model and pressure-test the strategic levers available to the business: headcount and vendor/BPO mix, cost to serve, deflection and automation impact, service level and coverage tradeoffs — and bring leadership clear recommendations with quantified impact and stated assumptions. • Own the Customer Support business review cadence (monthly and quarterly reviews) end to end: metric definition and data validation, executive narrative and insight, and follow-through on the decisions and actions that come out of it. • Build and maintain the reporting frameworks and metric definitions leaders run the business on — productivity, cost to serve, CSAT, time to resolution, deflection — and make them self-serve so managers can answer their own questions. • Partner with Support leaders on the operating programs that turn plan into behavior, including productivity and incentive program design, capacity allocation, and operational improvement initiatives that measurably improve efficiency and customer experience. • Leverage AI tools (e.g., Claude) and self-service data capabilities on a day-to-day basis to accelerate modeling, analysis, narrative generation, and reporting — and raise the bar for how the broader operations team applies them. • Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices. • Champion, role model, and embed Samsara’s cultural principles
Benefits
• $119,000—$180,000 USD • At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time. • Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here. • Flexible Working • Flexible Working • At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable. • Belonging at Samsara • Samsara Events Team • Samsara Recognized as a Best Workplace for Innovators • Job Application for: • Senior Marketing Analytics Manager - BI & Data Architecture
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