bumbleinc - Bumble Inc. - Operations Specialist, AI Enablement

• Conduct regular QA reviews of AI agent conversations to assess alignment with Bumble’s processes, quality standards, tone and community policies. • Report quality issues through established reporting workflows, ensuring accurate categorization, clear documentation, and actionable feedback. • Collaborate closely with the Quality Manager to maintain consistency in scoring and review approach. • Partner with the Quality Manager to resolve recurring quality issues and strengthen AI agent reliability and user experience. • Identify and share learnings that lead to measurable improvements in AI agent accuracy, customer satisfaction, and process efficiency. • Support ongoing calibration sessions by identifying trends, recurring challenges, and opportunities for process enhancement. • Operate CX QA tools and systems (such as Zendesk QA, and internal Bumble QA assessment tooling) to monitor quality data and track performance improvements. • Embrace and apply AI tools confidently in daily work — learning to interpret AI behavior, understand model limitations, and engage with AI insights with curiosity and accountability. • Work collaboratively, take ownership of your deliverables, and adapt your approach with an agile mindset — living Bumble’s values of Courage and Curiosity every day.