pointclickcare - (Canada) Learning Designer - 6 Month Contract
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Requirements
• 5+ years designing and developing adult learning solutions for software products or complex processes. • Strong expertise in learning design methodologies (e.g., ADDIE, agile learning development) including evaluation. • Proven ability to lead learning initiatives end- to-end (scope, plan, stakeholders, delivery). • Advanced skill using modern learning authoring and visual design tools (e.g., • Articulate 360, Canva, Parta.io, Clueso, and AI-enabled technologies). • Experience partnering directly with SMEs and customer-facing teams to deliver prescriptive learning recommendations grounded in customer workflows. • Data-informed mindset by defining learning success metrics and using insights (surveys, usage/engagement data, qualitative feedback) to evaluate and iterate. • Comfort using AI-enabled tools responsibly to accelerate research, drafting, storyboarding, media creation, and quality checks while maintaining accuracy, privacy, and brand standards. • Education/certification in instructional design, adult education, learning experience design, or related field. • Experience with healthcare software and/or knowledge of LTPAC / senior living industry. • Familiarity with PointClickCare solutions, personas, and product release / go-to-market cycles. • This is contract role paid in an hourly rate, based on a 40 hour work week. The pay range is $38.94-43.27 per hour, and is not eligible for benefits or paid time off. You will receive another 4% per hour in lieu of these benefits. Your recruiter can share more information about the terms during the hiring process. • #LI-Remote #LI-SG1 • It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment. • PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
Responsibilities
• Learning strategy, discovery, & initiative ownership: Take the front seat on learning initiatives by leading project plans/timelines, discovery, decision-making, and execution. Partner closely with Product, Customer Success, Customer Support, Professional Services, and other SMEs to understand customer workflows, business goals, and learner needs while negotiating scope and content accuracy. Diagnose adoption and enablement gaps, define desired outcomes, and translate insights into prescriptive workflow-based learning journeys that scale with product releases and new product introductions (NPI) and align to key moments across the customer lifecycle, including onboarding, adoption, and major product releases. • Learning design & development: Design and develop high-quality learning experiences across formats (eCourses, videos, job aids, virtual or in-person live event materials, and in-app performance support). Apply adult learning principles, visual design standards, accessibility best practices, and AI-enabled tools to produce learning that is relevant, engaging, and easy to use. • Measurement, evaluation & continuous improvement: Own the evaluation strategy for learning solutions by defining success measures, collecting learner feedback, customer input, and utilization data, then analyzing results to identify what’s working and what needs to change. Partner with Learning Technology Specialists and other teams to enable data collection and reporting, surface insights, and iteratively improve learning based on evidence. • Innovation & continuous improvement: Contribute to the evolution of learning design practices by applying new approaches, tools, and templates to improve the quality, relevance, and effectiveness of learning solutions. Identify opportunities to enhance learning experiences and share recommendations with the broader team.
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