aircall - Senior Channel Manager, APAC

• 5+ years in Partner/Channel Management, Alliance Management, or Channel Sales within B2B SaaS or technology — ideally in the CX, communications, or cloud platform space. • Demonstrated track record of carrying and exceeding partner-sourced pipeline and/or revenue targets. • Deep experience working with agencies, system integrators, or consulting firms. You understand their economics, delivery models, and what drives their vendor decisions. • Experience managing a portfolio of 30+ partners at varying stages of maturity — from onboarding to scaling to reactivation. You know how to prioritise ruthlessly. • Familiarity with partner ecosystems around major platforms such as HubSpot, Salesforce, Zendesk, or similar CRM/CX platforms. • Understanding of AI applications in CX and communications (conversational AI, voice AI, automation, sentiment analysis) — enough to hold a credible conversation with partners about where the market is heading. • Experience with or exposure to channel program design — partner tiers, incentive models, enablement programs, or partner marketing — is highly valued. • Native-level English communication skills. • A channel strategist, not just a relationship manager. You understand partner program mechanics — tiering, incentive design, enablement frameworks, certification models — and you know how to use them to drive behaviour and outcomes at scale. • AI-fluent and commercially sharp. You don't need to be an engineer, but you understand how AI is transforming CX and communications. You can credibly articulate the value of AI-powered solutions to partner executives, and you help partners see the commercial opportunity in building practices around AI. • An ecosystem thinker. You see how technology partnerships, consulting services, and platform ecosystems intersect. You understand what motivates agencies, SIs, and consultancies to recommend one vendor over another — and you know how to make Aircall the obvious choice. • Operationally rigorous. You manage your partner book with data and discipline. You track activity, analyse trends, forecast accurately, and make investment decisions based on what the numbers tell you. • A self-starter who builds, not just maintains. You identify the whitespace, design the plan, execute it, and then share what you've learned with the team. You bring energy and initiative — you don't wait for a playbook to be handed to you. • A compelling communicator. Whether it's a 1:1 with an agency founder, an enablement workshop with 30 consultants, or an internal strategy review, you present with clarity, confidence, and credibility.