Care Access - Director, Information Technology
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Requirements
• Proven leadership of IT operations at enterprise scale. Ability to set strategy, drive execution, and deliver measurable outcomes. • Strong experience administering and optimizing Microsoft 365 environments. • Experience managing mixed Windows and Mac endpoint environments. • Working knowledge of identity and access management platforms, specifically Okta and Microsoft Entra. • Familiarity with Azure or AWS cloud platforms, with the ability to oversee cloud infrastructure and make strategic decisions. • Demonstrated experience with AI technologies, whether through organizational rollouts, internal support enablement, or automation initiatives. • Experience in healthcare or a related regulated industry. • Proven ability to manage IT budgets and negotiate with vendors. • Experience managing outsourced support resources and third-party service providers. • Strong communication skills with the ability to partner effectively across all levels of an organization. • Certifications/Licenses, Education, and Experience • 15+ years of experience in information technology or related fields. • 7-8+ years of management experience leading technical teams, including people leadership and program ownership. • Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent experience. • AWS or Azure certifications preferred but not required. • Call center or contact center technology experience. • Experience supporting distributed or fully remote workforces. • How We Work Together • Location: Remote within the United States. This role requires 100% of work to be performed in a remote office environment. • Location • Travel: This is a remote position with less than 10% travel requirements. Occasional planned travel may be required as part of the role. • Travel • Physical demands associated with this position Include: The ability to use keyboards and other computer equipment. • Physical demands associated with this position Include
Responsibilities
• Lead and develop a high-performing IT team of 8-10 FTEs while managing relationships with outsourced support providers. Set objectives, provide coaching, and conduct performance management. • Oversee IT operations across a mixed Windows and Mac environment within a Microsoft 365 ecosystem to ensure system reliability, performance, and user satisfaction. • Manage identity and access management using Okta and Microsoft Entra for secure provisioning and access controls across the organization. • Drive AI initiatives including rollout planning, internal support enablement, and automation opportunities by evaluating and implementing AI tools to improve operational efficiency. • Own IT budgeting, procurement, and vendor negotiations while managing relationships with vendors, contracts, cost optimization, and meeting operational objectives.
Benefits
• Paid Time Off (PTO) and Company Paid Holidays • 100% Employer paid medical, dental, and vision insurance plan options • Health Savings Account and Flexible Spending Accounts • Bi-weekly HSA employer contribution • Company paid Short-Term Disability and Long-Term Disability • 401(k) Retirement Plan, with Company Match • Diversity & Inclusion • We work with and serve people from diverse cultures and communities around the world. We are stronger and better when we build a team representing the communities we support. We maintain an inclusive culture where people from a broad range of backgrounds feel valued and respected as they contribute to our mission.
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