Cresta - Senior Software Engineer, Backend (AI Agent Integrations)
Requirements
• Bachelor’s degree in Computer Science or related field. • 5+ years of experience building scalable backend systems in production environments. • Strong experience designing and maintaining robust APIs (REST, gRPC). • Solid understanding of distributed systems and real-time communication architectures. • Experience integrating with third-party enterprise platforms and APIs. • Experience working with CCaaS platforms or contact center systems is a strong plus. • Familiarity with AI Agents, Virtual Agents, or LLM-based systems is a plus. • Experience with containerized environments (Kubernetes, Docker). • Experience with cloud platforms such as AWS, GCP, or Azure. • Strong understanding of system reliability, observability, and security in enterprise environments.
Responsibilities
• Design and build scalable backend services that integrate Cresta’s AI Agents with customers’ CCaaS platforms. • Architect systems that manage real-time conversation state, context propagation, and session lifecycle. • Implement seamless AI-to-human handoff mechanisms, ensuring full context transfer and minimal disruption to the customer experience. • Develop secure and reliable integrations with CCaaS APIs (voice, chat, messaging, routing, agent desktop, etc.). • Collaborate closely with ML engineers and AI researchers to operationalize AI Agent capabilities in live environments. • Ensure high availability, low latency, and strong observability for real-time conversation systems. • Implement authentication, authorization, compliance, and enterprise security best practices across integrations. • Drive improvements in reliability, performance, and scalability in production environments handling high interaction volumes
Benefits
• AI + Real-Time Systems: Work on infrastructure that enables AI Agents to participate in live conversations at scale. • AI + Real-Time Systems • Enterprise-Grade Integrations: Design robust integrations with major CCaaS platforms and customer systems. • Enterprise-Grade Integrations • Human-AI Collaboration: Build the systems that make AI-to-human handoff seamless, contextual, and reliable. • Human-AI Collaboration • High-Impact Engineering: Your work directly determines how smoothly AI Agents operate in production environments. • High-Impact Engineering • If you’re a strong backend engineer who wants to apply your expertise to real-world AI systems operating inside complex enterprise ecosystems, this role offers that opportunity. • We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs • Paid parental leave to support you and your family • Monthly Health & Wellness allowance • Work from home office stipend to help you succeed in a remote environment • Lunch reimbursement for in-office employees • PTO: 3 weeks in Canada • Compensation for this position includes a base salary, equity, and a variety of benefits. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. We are actively hiring for this role in the US and Canada. Your recruiter can provide further details. • We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to [email protected]
Apply in one click
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT