includedhealth - Sr. Manager, Procurement & Accounts Payable
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Requirements
• 10+ years of procurement, strategic sourcing, vendor management, accounts payable operations, or related experience, including meaningful people leadership responsibility. • Strong negotiation skills with a track record of improving commercial outcomes and leading complex vendor discussions. • Demonstrated ability to lead a function or major operating area, make sound decisions in ambiguous situations, and translate strategy into operational execution. • Proven experience building, redesigning, or scaling procurement, AP, or shared operational workflows in a fast-moving cross-functional environment. • Highly organized and strategic, with the ability to manage competing priorities, solve complex operational problems, and bring structure and follow-through to ambiguous or broken processes. • Experience leading a small team and influencing cross-functional partners without direct authority, while holding clear accountability for outcomes. • Strong stakeholder management skills across Finance, Accounting, Legal, Security/IT, and business leadership. • Experience with procurement and operational tooling such as Workday, Jira, contract lifecycle management (CLM) systems, ERP/P2P platforms, or strategic sourcing tools. • Experience improving invoice-to-pay workflows, including process automation in Workday or similar systems, is strongly preferred. • Track record of establishing metrics and using data to improve cycle time, savings, service levels, and operational performance. • Experience operating with a high degree of autonomy, judgment, and cross-functional interaction in a role that balances strategic decision-making with day-to-day operational management. • Experience in healthcare, a high-growth environment, or another complex regulated business is preferred.
Responsibilities
• Build and implement a best-practice procurement process that improves speed, flexibility, and clarity for the business while maintaining strong controls for Included Health. • Lead sourcing strategy, vendor negotiations, commercial terms, redlines, and stakeholder coordination for strategic and high-value deals; serve as the commercial lead for larger transactions and ensure the right approval path is followed. • Establish a proactive renewal and vendor strategy motion, including contract strategy forums, category reviews, renewal calendars, and earlier engagement with business owners before contracts become urgent. • Separate strategic contract decisions from tactical PO funding and administrative review so the company has the right forum for each type of decision. • Oversee the procurement teammate and the day-to-day logistics of procurement tickets, Jira workflow, PO issuance, change orders, renewal follow-up, and communication with business stakeholders to keep work moving through each stage. • Provide oversight and support for the accounts payable function, helping the AP team resolve issues, remove blockers, and create stronger connections across Procurement, Finance, Accounting, and business teams. • Drive improvements to the invoice-to-pay process, including automation opportunities within Workday that reduce manual administrative work, improve invoice processing efficiency, and strengthen controls. • Partner with AP and Accounting leadership to improve invoice routing, issue resolution, vendor communication, and cross-functional follow-through when invoices, POs, or approvals are not aligned. • Create clear ownership, SLAs, dashboards, and KPI reporting for cycle time, SLA adherence, early engagement, PO hygiene, invoice processing, and escalation trends. • Partner with Finance, Accounting/AP, Legal, Security, IT, and business leaders to balance commercial value, business urgency, risk, and operational practicality. • Lead change management and training so business owners understand procurement policy, required lead times, approval expectations, and their accountability for PO balances, contract timing, requisition quality, and invoice-related follow-up. • Identify savings, consolidation, and process improvement opportunities and turn those opportunities into measurable execution plans.
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