CloudZero - Senior IT Operations Engineer

Boston , Massachusetts, United States - Hybrid$150k - $190k+ Equity2mo ago

In Office Senior NA Cloud Computing Software Senior Software Engineer Bash Python Jira Slack Google Workspace

Requirements

• 5+ years running and configuring real IT or cloud infrastructure at a growing company. • 2+ years of hands-on automation work in Workato, Okta Workflows, Python, Bash, or similar. • Real AI fluency. You have used modern AI tools to ship actual work, not just an experiment. • Familiarity with the IT toolkit: JAMF (including packaging and deployment), Okta SSO, Slack, Jira, Google Workspace. • 2+ years of operational time inside GCP, Snowflake, and/or AWS. • Strong API instincts. You have stitched SaaS tools together with webhooks, REST APIs, and event hooks. • A root-cause mindset. You are not satisfied with closing a ticket without knowing why it appeared. • A bias for shipping. You can take a vague request and produce a clean outcome. • Real partnership instincts with security, not box-checking. • You are exceptional with people and have a customer-first mindset. First-touch support is part of the job, and how you make someone feel matters. • Experience automating employee lifecycle (joiners, movers, leavers), including directly integrating HRIS systems. • Time at a cloud-native or developer-tooling company. • AV and meeting-room tech experience for our in-office spaces. • Practical familiarity with SOC 2, ISO 27001, or similar frameworks. • Familiarity with UKG or other HRIS systems is a plus. • Examples of AI agents or automations you have built that retired a recurring class of work.

Benefits

• $150K – $190K • Offers Equity • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • Current location (City, State/Province, Country). Please note that we can only hire residents of the US at this time. • only hire residents of the US at this time. • or drag and drop here • F-1 Student (only if on OPT/STEM OPT and work-authorized) • H-1B Temporary Worker • L-1 Intracompany Transferee • L-2 Dependent of Transferee • Not applicable (U.S. citizen or permanent resident; no sponsorship needed) • Other (includes O-1, E-3, Green Card, etc.) • TN (NAFTA/USMCA) • If a local CloudZero office is available to you, what is your preferred work model? • Hybrid (in-office + remote flexibility) • Open to either hybrid or fully remote, no preference • Prefer fully remote • In 1-2 sentences, please describe what interests you about this role at CloudZero.