Agoda - People Services Excellence Analyst (10 months Contract)
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Requirements
• Bachelor’s degree in business administration, Finance, Accounting, Economics, or related field • 2–4 years of experience in procurement operations, invoice processing, finance support, or business operations. • Familiarity with invoice lifecycle, purchase request (PR) / purchase order (PO) processes, and expense reporting • Experience handling invoices or payments across multiple entities, currencies or countries is a strong plus • Good command of both written and spoken English • Understanding of Thai VAT or withholding tax documentation (for Visa/Work Permit-related invoices) is advantageous • Understanding of Thai VAT or withholding tax documentation (for Visa/Work Permit-related invoices) • Strong proficiency in Microsoft Excel or Google Sheets (e.g., VLOOKUP, pivot tables, charts) • Experience with ERP systems such as Oracle, SAP, or Workday • Comfortable using shared cloud platforms (Google Drive, SharePoint) for document organization • Strong attention to data accuracy and version control • Core Competencies: • Core Competencies: • Attention to details and accuracy • Ownership and follow-through • Effective communication and collaboration across departments (Finance, Procurement, Admin) • High sense of responsibility, integrity, and professionalism • Proactive, curious, and eager to learn and contribute to team success • Ability to manage multiple tasks and deadlines effectively
Responsibilities
• Manage end-to-end invoice processing, ensuring accuracy, timely submission, and alignment with internal policies (Workplace Services, Visa, Work Permit, Business Travel, and Engagement activities) • Coordinate with AP and cross-functional teams (Finance, Procurement, Admin) to ensure smooth invoice-to-payment processing; escalate issues when needed • Maintain vendor communication and documentation, including invoice status tracking, PO monitoring, payment exceptions handling, and basic vendor inquiries • Assist in tracking financial data for cost allocation purposes into monthly reports (under the guidance of the Manager) • Coordinate with cross-functional teams (Finance, Procurement, Admin) mainly to ensure smooth invoice-to-payment processing; escalate issues when needed • Collaborate with local office teams and global stakeholders to ensure smooth delivery and service fulfillment. • Maintain operational trackers, invoice logs, basic reporting dashboards, and document filing repositories to support audit readiness and transparency • Assist in budget tracking and generating monthly spend reports for internal review. • Support ad hoc reporting requests by gathering invoice or spend-related data as assigned by the Manager. • Participate in small-scale process improvement initiatives relevant to invoice management or administrative workflows.
Benefits
• Be part of a growing and evolving team that drives operational excellence in People Services. • Contribute to meaningful, cross-functional projects that impact workplace experience and operational efficiency. • Gain hands-on exposure to finance, procurement, and global operations within a leading tech company. • Build a strong career foundation blending financial operations, vendor management, and reporting skills, with opportunities for further growth. • Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.
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