Financial Times - Engineering Manager – Commercial Technology
Requirements
• Experience managing or leading software engineers within a collaborative engineering environment. • Strong coaching, feedback and people-development skills, with experience helping engineers progress in their careers. • Experience leading engineering delivery across complex platforms or products. • Experience balancing strategic programme delivery with operational responsibilities and longer-term engineering priorities. • Strong understanding of engineering practices associated with secure, resilient and scalable production systems. • Experience supporting teams responsible for operating and continuously improving business-critical technology. • Strong communication and stakeholder-management skills across technical and non-technical audiences. • Experience working in partnership with senior technical leaders, architects or Technical Leads. • Comfortable operating across Product, Engineering, Data, Programme and business stakeholders. • Comfortable navigating ambiguity, organisational change and evolving priorities. • Experience leading teams through significant platform or technology transformation would be beneficial. • Experience with Salesforce, marketing technology, customer data platforms or enterprise SaaS ecosystems would be beneficial, but is not essential. • Characteristics we value • A people-first approach to engineering leadership. • Strong collaboration and communication skills. • Empathy, emotional intelligence and a commitment to developing others. • A strong sense of ownership and accountability for outcomes. • Pragmatism and sound judgement when balancing business, people and engineering needs. • The ability to create clarity and structure in complex or ambiguous environments. • Curiosity and a willingness to continuously learn. • An appreciation for strong engineering practices, operational excellence and sustainable technology. • Calmness under pressure and the ability to lead teams through challenging situations. • A collaborative mindset and willingness to work across organisational and technology boundaries. • An interest in how technology and data can enable better customer experiences and commercial outcomes.
Responsibilities
• Engineering Delivery & Planning • Own engineering delivery across the Marketing & Commercial Data capability, ensuring agreed business outcomes are delivered effectively and sustainably. • Work with Product, Programme, the Technical Lead and wider Commercial Technology leadership to shape priorities, roadmaps and achievable delivery plans. • Own the allocation of engineering capacity, balancing delivery commitments with operational needs, technical improvement, team capacity and longer-term capability development. • Identify and actively manage delivery risks, dependencies, resource constraints and capability gaps, escalating where necessary. • Continuously improve engineering processes, development workflows, documentation and ways of working. • People Leadership & Team Health • Leading, supporting and developing engineers, admins and specialists across Marketing Technology and Commercial Data through regular 1:1s, coaching, feedback and career development. • Setting clear expectations for individual and team performance • Create an inclusive, supportive and psychologically safe environment, building a strong engineering culture based on ownership, collaboration, continuous learning and shared accountability. • Manage team capacity and sustainable workloads, supporting the wellbeing, effectiveness and long-term development of the team. • Identify skills and capability gaps and work with engineers and wider engineering leadership to develop the capabilities required for our future platform. • Lead recruitment, onboarding and organisational change within the capability, ensuring engineers are supported through changes to technology, roles and ways of working. • Technical Leadership & Collaboration • Partner closely with the Technical Lead – Marketing & Commercial Data, Together you will provide the complementary people, delivery and technical leadership required to operate and evolve our Marketing & Commercial Data capability successfully. • Own the organisational conditions required to execute the technical strategy, ensuring teams have the skills, capacity and ways of working required to deliver it successfully. • Contribute to technical discussions and decisions while maintaining clear accountability with the Technical Lead for technical direction, architecture, engineering standards and solution design. • Build strong relationships with Product, Programme, business stakeholders and other technology teams, providing clear visibility of delivery, capacity, operational health, risks and dependencies. • Work closely with Engineering Managers and Technical Leads across Commercial Technology to coordinate shared priorities, dependencies and engineering practices. • Work effectively with external technology partners and delivery vendors where required, ensuring they integrate successfully with FT engineering teams and delivery practices. • Represent the needs, constraints and capabilities of the engineering team in programme, planning and stakeholder discussions. • Operational Readiness & Engineering Excellence • Be accountable for ensuring Marketing & Commercial Data capabilities are operationally ready, supportable and sustainable throughout their lifecycle. • Ensure operational requirements are built into delivery, including observability, monitoring, resilience, documentation, support models, knowledge transfer and clear ownership. • Work closely with the Commercial Platform team to ensure new and changed capabilities can be effectively supported within the wider Commercial Technology operating model. • Ensure the team remains engaged in the ongoing health of the capabilities it owns, providing specialist domain or engineering expertise when required. • Lead the Marketing & Commercial Data team's response to incidents affecting capabilities it owns, working within the Commercial Technology incident-management model led by Commercial Platform. • Ensure operational health, capability risks, technical debt and engineering improvements are visible and prioritised alongside product and programme delivery. • Ensure learning from incidents, operational issues and business-user feedback is incorporated into future delivery and continuous improvement. • Change & Platform Evolution • Lead the engineering team through the evolution of the FT’s Marketing & Commercial Data technology landscape. • Support the transition from legacy marketing platforms, including Bloomreach and Marketo, towards the FT’s strategic Salesforce-based marketing and data capabilities. • Own the people, skills and team structure required to support the transition to the future Marketing & Commercial Data platform, ensuring the capability can be sustainably owned beyond programme delivery. • Work with the Technical Lead, Commercial Platform and wider Commercial Technology leadership to introduce platform changes sustainably and maintain operational continuity. • Our Technology • Our Technology • Our Commercial Technology landscape is evolving. Technologies and platforms within or interacting with Marketing & Commercial Data include: • Salesforce Marketing Cloud Next (Advanced Edition) • Salesforce Data 360 • Salesforce Sales & Service Cloud • Sales Collaboration & Enablement Tooling • JavaScript / TypeScript • APIs and integration technologies • AWS Technologies • Data platforms and integrations • CI/CD pipelines and developer tooling • Monitoring and observability tooling • Jira & Confluence • You do not need experience with all of these technologies to apply. We are particularly interested in engineering leaders who can lead teams through technology change and help engineers develop the skills required for an evolving platform.
Benefits
• Our benefits vary by location, but we are committed to providing best-in-class perks across all our offices. These include generous annual leave, medical cover, inclusive parental leave packages, subsidised gym memberships and opportunities to give back to the community. Full details of our benefits are available here. • We currently operate a hybrid model which requires staff to work onsite 50% of the time, subject to role requirements & regular review. While flexible working requests will be considered, not all patterns are suitable for all roles. We believe this balanced approach supports flexibility and protects our culture, making collaboration and communication easier, building stronger relationships and team cohesion, and supporting peer learning. We reserve discretion on reasonable notice to change this approach either generally or for specific individuals or teams. • hybrid model • Accessibility • Accessibility • We are a disability confident employer and Valuable 500 signatory. • Please let us know if you require any reasonable adjustments/personalisation as part of the application process or to enable you to attend an interview. If you would like to discuss your requirements or have any questions, please contact the FT Talent team via email [email protected] and a member of our team will be happy to help.Further information • Further information • At the FT, we embrace innovation and the use of technology and appreciate that individuals may leverage AI tools as part of their job application process. Whilst we are happy for you to use AI to assist with your application, it is essential that all information provided is authentic and accurately represents your skills, experience, and qualifications.
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