Xapo Bank - Operations Analyst (Remote
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Requirements
• Relevant experience in an Operations department, ideally from a bank, fintech, or financial institution. • Bachelor's degree or equivalent in Business Administration or a related field. • Proven experience in at least one of the following: payments, banking, financial reconciliation, or card disputes. • Strong work ethic with the ability to prioritize and manage multiple tasks in a dynamic environment. • Excellent communication skills (fluent in written and spoken English). • Strong analytical and problem-solving abilities. • Data-oriented mindset with advanced Excel or database skills and high attention to detail. • A keen interest in technology and cryptocurrencies. • Ability to work with minimal supervision. • Must be organized, proactive, and a self-starter. • A problem-solving attitude with a focus on integrating solutions into daily workflows. • Jira, Confluence, Miro • Finastra or other Core Banking Platforms • G-Suite, Slack, Zoom • Mastercard Connect, VISA Online • A dedicated workspace. • A reliable internet connection with the fastest speed possible in your area. • Devices and other essential equipment that meet minimal technical specifications. • Alignment with Our Values and the Xapo Values-Driven Leadership principles.
Responsibilities
• Payments Operations: Troubleshoot and resolve issues related to customer transactions. Perform daily or weekly payments to vendors or business partners. • Reconciliations: Manage transaction statements to perform reconciliations of company assets. Carry out controls to ensure financial data quality, completeness, and integrity, providing support to the Finance team. • Cards: Monitor transaction processing, including authorizations and settlements. Manage debit card transaction disputes and fraud claims. Assist the Customer Support team with customer inquiries. • Back Office: Assist with various operations-related tasks, ensuring the timely completion of all related activities. • Project Participation: Contribute to ad hoc tasks and projects with a flexible and proactive attitude. • Process Improvement: Develop, maintain, and improve operational policies, processes, and procedures to enhance efficiency. • Internal Controls: Identify, propose, and document enhancements to processes and internal controls to align with industry best practices.
Benefits
• IMPACT GLOBALLY, WORK REMOTELY. • Shape the Future: Improve lives through cutting-edge technology, work 100% remotely from anywhere in the world. • Shape the Future: • Great work-life balance: Build amazing things with a balance of autonomy and collaborative teamwork. Set your own work schedule and make use of a flexible PTO plan when you need to recharge. • Great work-life balance: • Expect Excellence: Collaborate, learn, and grow with a high-performance team. Learn how you learn best - from books to conferences, you’ll get a yearly budget for your individual learning and development goals. • Expect Excellence: • At Xapo, we prioritize consumer protection and adhere to regulatory requirements by ensuring that all Xapiens are accountable for upholding principles of fair treatment, transparency, and ethical conduct in their interactions with customers and stakeholders.
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