finary - Care Operations

• A new generation of investors is emerging: an ambitious, involved workforce. Money is no longer taboo and the pension system is under tremendous pressure. At Finary, we see a world where investing empowers everybody to live the life they’ve always dreamt of. Finary exists to revolutionize the personal money management experience. • To fuel this mission, we announced in September 2025 a 25M€ series B, backed by leading investors including PayPal Ventures, Hedosophia, Y Combinator and Speedinvest. We are also backed by world-class founders like Steve Anavi & Alexandre Prot (Qonto founders), Matthieu Rouif (Photoroom), Eric Demuth (CEO of Bitpanda), Axel Weber (former Chairman of UBS and President of the German Central Bank) and Harsh Sinha (CTO at Wise). • There’s never been a more exciting time to join Finary! • At Finary, you’ll join a team of top performers driven by excellence, ambition, and a shared mission to reinvent personal finance. We move fast, aim high, and value ownership above all. Our culture is demanding, transparent, and deeply collaborative. It’s not for everyone — but if you’re looking to raise the bar every day with equally driven teammates, this is the place to be. • Read more about our values here. https://www.notion.so/finarywealth/Our-values-2f5919045b5d80d2bbedc6aee63c9747 • WHAT YOU CAN EXPECT • A high-performing team - Work with A-players across every discipline in an environment that challenges you and helps you grow fast. • Ownership - You’ll have freedom, responsibility, and trust from day one. We hire people for their talent, and we get out of their way. • Impact that matters - Build a product that helps people take control of their financial future - a topic that affects everyone. • A hybrid setup - We’re a hybrid setup company with teammates across France and Europe. We meet in person 6 times a year in Paris. • Competitive compensation - A package aligned with your experience and impact. • 1. AI handles the majority of conversations. The human role has fundamentally changed — we need people who thrive in that new role, not people who miss the old one. • 2. We're going proactive. Care interactions directly influence financial outcomes — deposits, conversions, retention. We're building the signals, the scoring, the outreach. You'll be part of that shift. • 3. Knowledge is the moat. Every procedure you codify feeds the AI and reduces the cases that need a human. The compounding effect is massive — and we're still early. • YOU'D BE A GREAT FIT IF YOU • Have experience in Operations, Technical Support, or Customer Expert roles • Excel at investigating complex, ambiguous problems — and turning the solution into something reusable • Use AI as a daily work multiplier • Communicate with clarity and empathy, especially when stakes are high • Care deeply about how a client feels after an interaction — not just whether the ticket was resolved • Collaborate naturally with Product and Engineering — you translate customer pain into technical specs, not just complaints • Are comfortable with APIs, data flows, and frontend/backend logic (you don't need to code, but you need to understand how things connect) • Are genuinely curious about fintech, investing, and wealth management • Are fluent in French and English • THIS ROLE IS NOT FOR YOU IF • You measure your day by how many tickets you closed • You're uncomfortable working alongside AI — or you see it as a threat rather than a multiplier • You focus on process for process's sake rather than solving the underlying product issue • You prefer stable, well-defined roles where the playbook already exists • You don't enjoy cross-functional work with technical teams