jumpcloud - Manager, Professional Services - India

• Team Leadership: Lead, mentor, and provide professional growth opportunities for a distributed team of Professional Services and Solutions Engineering professionals, with a focus on strengthening team capability, collaboration, and delivery excellence across the India based operations. • Scrum Management: Manage the team using Scrum methodology, including planning the product backlog, sprint planning, product prioritization, and tracking team velocity. • Take responsibility in the growth of services business in the region. Strategize offerings and plans to drive better service delivery adoption. • Collaborate with cross functional global teams including Customer Success, Engineering, Revenue Operations, and Leadership stakeholders to drive successful customer delivery outcomes and operational alignment. • Drive product adoption and contribute to customer retention and growth. • Drive, track and implement professional services metrics to be able to evaluate team performance. • Strategic Oversight: Own and design complex tools and solutions, ensuring they meet the specific technical and business needs of our customers. • Process Improvement: Identify trends and review data to make informed decisions regarding tooling and process improvements. • Stakeholder Engagement: Represent the Professional Services team in strategic meetings with internal stakeholders across GCS, Engineering, and Product. • Technical Guidance: Provide a trusted technical bridge between JumpCloud and our customers, offering guidance on everything from User Adoption strategy to custom SCIM integrations. • Migration & Implementation: Manage a team that consults, plans, and oversees implementations and migrations from legacy directories (e.g., Active Directory, Okta) to the JumpCloud platform. • ## We’re Looking For : • Experience: 10–14 years of experience in programming, scripting, or professional services in a SaaS or IT environment. • Leadership: At least 3–5 years of experience leading technical teams and owning engineering initiatives. • Agile Expertise: Demonstrated experience managing software teams using Scrum or other Agile methodologies. • Technical Mastery: Advanced proficiency in PowerShell and Bash scripting, as well as experience with Python or other object-oriented languages. • Directory Services: Deep expertise in Active Directory, Microsoft 365, AzureAD, and Okta. • Protocols & Networking: Advanced understanding of LDAP(S), RADIUS, SAML, OIDC, and SCIM. • Cloud & OS Knowledge: Familiarity with AWS, Azure, or GWS, and experience managing Windows, macOS, and Linux operating systems. • Project Management: Familiar with project management strategies and implementing them to ensure satisfactory completion of technical deployment projects. • Education: Bachelor’s degree in a technical field or equivalent professional experience. • Willingness to work in 1 PM to 10 PM Shift • Where you’ll be working/Location: • JumpCloud is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description. • This role is remote in the country of India. You must be located in and authorized to work in India to be considered for this role. • JumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently.  Any additional language requirements will be included in the details of the job description.