Boku - Manager, Payments Transformation & Operations

• Serve as one of the key representatives of the Payment Operations team to internal stakeholders (Product, Engineering, Commercial, Finance) during the implementation of new networks, payment partners, or merchants globally, ensuring operational readiness and smooth go-live execution. • key representatives of the Payment Operations team • new networks, payment partners, or merchants globally • Critically analyse current payment operations workflows, identify bottlenecks or manual touchpoints, and recommend data-driven, scalable AI solutions to streamline processes and reduce operational overhead. • Critically analyse current payment operations workflows • data-driven, scalable AI solutions • Lead daily payment operations across digital wallets, local payment methods, and carrier billing. • digital wallets • local payment methods • carrier billing • Collaborate cross-functionally with Commercial, Finance, Tax, Product, and Engineering teams to review operational setups, optimize cash flow, and ensure compliance alignment. • Commercial, Finance, Tax, Product, and Engineering • Identify and close process gaps; automate manual workflows and retire obsolete processes to drive operational efficiency. • automate manual workflows • retire obsolete processes • Maintain strong relationships with payment service providers, digital wallet partners, MNOs, and local acquirers. • payment service providers • digital wallet partners • local acquirers • Manage transaction processing, settlements, reconciliations, chargebacks, and exceptions. • Monitor key metrics — transaction success rates, reconciliation status, settlement timeliness — and report performance to leadership. • Support Product and Engineering teams on new payment integrations and enhancements. • Ensure compliance with regulatory and internal control requirements (AML, PSD2, local rules). • Measures of Success • Measures of Success • Using AI tools to automate at least 80% of manual touch points in Payment Operations. • AI tools to automate at least 80% of manual touch points • 100% of new network, partner, and merchant launches achieve operational readiness sign-off before go-live. • 100% of new network, partner, and merchant launches • ≥ 95% of launches delivered on or before committed timelines, with no post-launch critical operational issues. • ≥ 95% of launches delivered on or before committed timelines • 0 Sev-1 / Sev-2 operational incidents within the first 30 days post-launch. • 0 Sev-1 / Sev-2 operational incidents • Documented end-to-end operational playbooks created or updated for every new integration. • end-to-end operational playbooks • Manual operational touchpoints reduced to < 5% of total Payment Operations workflows within 12 months. • Manual operational touchpoints reduced to < 5% • ≥ 80% of recurring operational tasks automated (reconciliation, settlement validation, exception routing). • ≥ 80% of recurring operational tasks automated • Year-on-year reduction in operational cost per transaction despite volume growth. • Year-on-year reduction in operational cost per transaction • All critical workflows documented with clear SLAs, controls, and escalation paths. • clear SLAs, controls, and escalation paths • 99% settlement accuracy across wallets, local payment methods, and carrier billing. • 99% settlement accuracy • ≥ 99.9% on-time settlements in line with contractual partner SLAs. • ≥ 99.9% on-time settlements • Reconciliation breaks resolved within SLA: • Reconciliation breaks resolved within SLA • High-value / material breaks: ≤ 2 business days • Standard breaks: ≤ 5 business days • Zero material audit findings related to payment operations. • Zero material audit findings