close - Customer Success Associate (USA Only - 100% Remote)
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Requirements
• At least one year of experience with B2B SaaS in a customer success role. • Preference for candidates with either frontline sales experience or CRM platform/sales enablement tool experience. • Clear and precise communication skills, both verbally and in writing (Zoom calls included). • Ability to work independently in a fast-paced environment managing time and prioritizing tasks. • Capability to quickly build rapport with new customers daily. • High emotional intelligence for understanding and empathizing with customer needs, having a friendly yet strong demeanor. • Experience working within a startup, preferably in a remote setting (U.S.-based). • Proficiency in English; preference given to candidates from ET, CT, MT, or PT time zones.
Responsibilities
• Virtually train and onboard new and existing customers • Proactively reach out to high-potential new customers • Research to identify high growth and at risk customers • Communicate effectively via multiple platforms (sms, call, email, Zoom, social) with all Close customers, including co-founders, executives, and sales teams • Work closely with Success and Sales teams on seamless customer transitions • Identify expansion opportunities and upsell customers • Host and manage recurring office hours, group trainings, and interactive demos to support many customers at once • Identify customer content needs and create FAQs, white papers, videos • Communicate with customers in our online Community and via our Helpdesk software
Benefits
• Competitive compensation including an organization-wide goal-based bonus • Paid Time Off: 5 Weeks PTO upon joining + Winter Holiday Break. Each year with the company, you’ll receive 2 additional PTO days • Paid Parental Leave for primary and secondary caregivers • Sabbatical: After 5 years with the team, you’re eligible for a 1 month paid sabbatical • Healthcare (US residents): Medical, Dental, and Vision with HSA and FSA options • (US residents) Dependent care FSA • (US residents) 401(k): Up to 6% contribution match, 100% vested • Build a house you want to live in - Examine long-term thinking and action • No BS - Practice transparency and honesty, especially when it’s hard • Invest in each other - Build successful relationships with your coworkers and customers • Discipline equals freedom - Keep your word to yourself and others • Strive for greatness - Constantly challenge yourself and others • Listen to our CEO and Founder, Steli Efti, tell the story of Close’s journey in the $0-30m Blueprint. • Watch our culture video from our 2023 team retreat in Milan. Every year our entire team gathers in person to build connection, foster cross-functional collaboration, and have fun. In 2026, we’re headed to Barcelona, Spain! • Explore our product. Check out a demo! • Our Hiring Process • We ask a few role-specific questions as part of our application process. These questions are designed to help us learn more about you from the start so please answer each question thoughtfully. We see this as an opportunity to get to know you beyond your resume. • While we are excited by all the opportunities that generative AI has unlocked, we request that you refrain from relying exclusively on AI tools when completing an application, unless explicitly stated. Every application is read closely by humans and any obviously AI generated applications will be disregarded. • Regardless of fit, you can expect to hear back from our team with an update on the status of your candidacy. • If you progress to the interview process, you’ll receive a full outline of the role-specific interview process in your first touchpoint with us. We do our best to make the hiring process clear and human.
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